Integration Support Specialist

Há 21 horas

Belo Horizonte, Brasil Veesion Tempo inteiro

Context Veesion is experiencing rapid growth following its successful Series B funding round.This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.Are you dynamic and have a sense of service?Then you may be our future Operation Specialist for the Brazilian & American markets We are looking for a polyvalent person to make part of our Operations Team.Responsabilities Act as the primary contact for clients during the installation process; Guide clients through remote installations, ensuring all systems are correctly configured and operational; Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues; Support clients with maintenance-related questions and minor technical interventions.Collaborate closely with Technicians, escalating more complex technical issues, when needed; Ensure all client interactions and technical updates are properly recorded in Salesforce; Contribute to the continuous improvement of operational procedures and client support resources.Preferred experience Experience in a customer-facing technical support or operations role; Strong problem-solving skills; Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity); Excellent communication skills and the ability to explain technical concepts in a user-friendly way; Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment; Team player who thrives in a collaborative, cross-functional setting; C2 Level or Native in Brazilian Portuguese ; Fluent in English .

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