Customer Support Specialist

1 dia atrás

Belo Horizonte, Brasil UserGuiding Tempo inteiro

We’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you.


What you’ll do

  • Handle support requests through live chat, video call and other channels, ensuring timely and professional responses.
  • Deliver an excellent customer experience by becoming a product expert and helping users get the most out of UserGuiding.
  • Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.
  • Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.


What we’re looking for

  • Based in Brazil and available to work full-time (5 weekdays, 45 hours).
  • Strong proficiency in English and Portuguese (spoken and written).
  • A problem-solver with a positive mindset who genuinely enjoys helping people.
  • Highly organized and comfortable working with distributed teams across time zones.
  • Someone interested in building a long-term career in customer experience and SaaS support.


Nice to have

  • Previous experience in customer support or customer success, ideally in a SaaS or B2B environment.
  • Familiarity with support tools like Intercom, Zendesk, or HubSpot.
  • Additional language skills (Spanish is a huge plus).


Why you’ll love working at UserGuiding

UserGuiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We’re a globally distributed team, passionate about growth and collaboration.


Here’s what we offer:

  • Competitive salary + performance bonuses
  • 100% remote working in Brazil
  • Required hardware and software provided
  • Access to educational resources and career development opportunities


Recruitment process

  1. Initial Interview (30 min): Culture and role fit.
  2. Practical Task: Product-related exercise to evaluate problem-solving and communication.
  3. Final Interview: Conversation with the department head.


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