
Customer Support Representative
Há 18 horas
**Who You Are**
The role of the Customer Support Representative is responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. This role requires excellent communication and troubleshooting skills.
**What is Expected**:
- Partner with the Customer Success team in tracking customer issues and requests
- Manage incoming support tickets
- Deliver first-tier platform support and handles the initial research, troubleshooting and resolution of customer issues
- Provide guidance to customers on navigating help document, web resources, and self-service tools
- Take a proactive ‘customer-first’ approach
- Meet and strive to exceed company retention and customer satisfaction goals
- Handle special projects or requests from Customer Success team
- Meet or exceed support metrics like time to first response, time to resolution, internal SLAs, and internal customer satisfaction scores
**What You Bring**
- Fluent English both written and verbal
- Need to have finished or be completing a college degree
- Experience in customer service center or help desk environment
- Experience with ticketing solutions such as Atlassian, Jira, ZenDesk, Salesforce Service Cloud, etc
- Exceptional attention to detail
**About us**:
GovPredict is a division of Capitol Canary who provides access to the most comprehensive intelligence on every level of government in the United States, our product contains the most accurate contact information available, and the proven advocacy tools needed to mobilize and maximize support.
Our innovative platform delivers the intelligence and insights you need to make informed and impactful decisions wherever you are, and the ability to engage and mobilize people with our pioneering suite of advocacy tools.
**Company Benefits & Perks**
- Robust and competitive benefits package fully paid by the company
- Health and Dental insurance
- Flexible food stamp
- Work from home allowance
- English tutoring
- All the Alura Courses available for all the employees
- Mental Health Incentive
- Flexible working hours
- A highly accountable culture with coaching and development to support personal and professional growth
- Teambuilding activities and lots of collaboration
- An opportunity to meet and interact with leaders from government, organizations, and technology
- Please submit your resume in English._
**Capitol Canary is an Equal Opportunity Employer
-
Customer Support Representative
2 semanas atrás
Belo Horizonte, Minas Gerais, Brasil beBeeSupport Tempo inteiro US$60.000 - US$90.000Job OpportunityWe are seeking a professional to fill the role of Customer Support Specialist, who will act as the bridge between our organization and users.The primary responsibility of this position will be to provide sales support, general technical assistance, and help users understand our WP E-Signature plugin.This opportunity is ideal for individuals...
-
Customer Support Associate
1 semana atrás
Belo Horizonte, Minas Gerais, Brasil beBeeSupport Tempo inteiro US$1.500 - US$1.800We are looking for a dedicated professional to join our team as a Customer Service Specialist. This individual will be responsible for providing exceptional customer service and support via various communication channels.The successful candidate will work closely with the support team to ensure timely and effective resolution of customer inquiries and...
-
Dedicated Customer Service Representative
2 semanas atrás
Belo Horizonte, Minas Gerais, Brasil beBeeCustomerSupport Tempo inteiro R$41.300 - R$66.200Customer Support ExpertWe are seeking a Customer Support Expert to join our team. The successful candidate will deliver exceptional customer support, address inquiries, resolve issues, and ensure customer satisfaction and experience.This is a full-time remote role that involves maintaining precise records of customer interactions and providing prompt...
-
Customer Service Professional
2 semanas atrás
Belo Horizonte, Minas Gerais, Brasil beBeeCommunicator Tempo inteiro R$3.000 - R$15.000Customer Service Representative Job OpportunityWe are seeking a highly skilled and experienced customer service representative to join our team.Job Responsibilities:Engage in proactive communication with customers to resolve their queries and issues.Provide empathetic and professional support to ensure all customer needs are met.Collaborate with team members...
-
Deskside Support Representative
Há 4 dias
Belo Horizonte, Brasil Kyndryl Brasil Serviços Limitada Tempo inteiro**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Deskside Support Representative
Há 3 dias
Belo Horizonte, Minas Gerais, Brasil Kyndryl Brasil Serviços Limitada Tempo inteiro**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Leading Customer Support Delivery
2 semanas atrás
Belo Horizonte, Minas Gerais, Brasil beBeeTechnical Tempo inteiro US$150.000 - US$200.000Lead Technical Operations ManagerJob Description:The Lead Technical Operations Manager will be responsible for leading a team of technical experts in delivering high-quality support services to customers worldwide. The role involves managing a professional support team, including skills development and performance management. The ideal candidate will have...
-
Customer Support Specialist
1 semana atrás
Belo Horizonte, Minas Gerais, Brasil Caderno Nacional Tempo inteiroCustomer Support Specialist - Detalhes da Vaga. ? The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user''s preferences and pursuing interests. ?Our team consists of more than 450 professionals from 15 countries. ? As for the companys geographic...
-
Scanavenger Customer Support Specialist
1 dia atrás
Belo Horizonte, Brasil Scanavenger Tempo inteiroPlease don't apply if your English skills are not at a professional level (C1+)!ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.We offer reliable, built-to-endure barcode scanners backed by one of the most...
-
Support Technician
2 semanas atrás
Belo Horizonte, Minas Gerais, Brasil Caderno Nacional Tempo inteiroSupport Technician - Detalhes da Vaga. ? **Job Summary****Responsibilities**- Provide technical support for a customers end users. ?- Provide support for a customers video conferencing events/meetings. ?- Ensure conference rooms are functional and ready for video calls and events. ?- Monitor customer meetings and resolve any issues that arise. ?- Open...