Technical Support Specialist
Há 3 horas
Technical Support SpecialistSangoma, a leader in business communications solutions, is seeking a dedicated Technical Support Specialist to join our team.With a reputation built on reliability and innovation, we provide fully integrated UCaaS solutions encompassing telephony, meetings, messaging, and more.As part of our commitment to superior customer service, this role plays a crucial part in assisting our partners and customers and ensuring seamless operations across our platforms.You will be at the forefront of technical support, troubleshooting issues, and contributing to the overall enhancement of our services.If you have a passion for telecommunications and a strong technical background, we invite you to help us deliver the best solutions for our clients.We are looking for talented technical support staff to join our team.Must submit your resume in English.Your Role:Assisting company employees with technical requests Triaging, prioritizing and routing all issues that come into the system Ensuring that end users are being kept up to date on their ticket status Managing user experience items on the corporate PBX systems like desk phones and voicemail Ensuring that shared printer/copier/scanners are maintained and online across the company Maintaining software license documentation for the organization Proactive management of end user laptops, desktops and mobile devices Basic network troubleshooting, including remote connectivity issues for end users Troubleshooting and resolving issues with end user laptops, desktops and mobile devices Ensuring the end user devices meet security standards as laid out in corporate policy Some systems administration oriented work Sharing after-hours triage responsibilities with the IT team Other duties as assigned by management Your Background:Willingness to jump into unfamiliar situations, ask questions and learn A warm, customer-service oriented, disposition Willingness to "own" a problem from initial report until final resolution Must demonstrate a high proficiency in technical troubleshooting Installing/configuring software and hardware on laptops, desktops and mobile devices Managing inventory of company laptops, desktops and mobile devices Familiarity with common end-user applications including: Chrome/Firefox, gSuite, MS Office suite, etc Above average verbal and written communication skills Fluent in English 2 year certificate or degree from an accredited institution Preferred Experience:Experience using Atlassian's Jira platform for ticket management Experience managing a VoIP PBX phone system Experience with working on an IT team or on in a helpdesk type situation Hands-on experience working with gSuite, Active Directory and anti-virus|malware platforms.4 year degree from an accredited institution Must have expert level written and verbal English vocational skills.What We Offer:Extensive Benefit Options are effective after a short waiting period Flexible Time Off & Company Holidays Entrepreneurial work environment partnered with high-growth career opportunities
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Technical Support Specialist
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Salvador, BA, Brasil Veesion Tempo inteiroContext Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands. Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American...
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Customer Support Specialist
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Salvador, Brasil Hitch Equity Tempo inteiroCustomer Support Specialist – Fintech SaaS (Remote)About HitchHitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...
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Senior Cloud Frontline Support Specialist
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Sap Technical Support Expert
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Salvador, Brasil Bebeeleader Tempo inteiroAt a leading organization, our team supports the operational continuity of business applications like SAP ECC, S/4 and others.The Technical Support Leader oversees initiatives requiring developments in those applications, monitoring service delivery, defining best practices, and enforcing security standards.Key Responsibilities:Creating operational processes...
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SAP Technical Support Expert
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Salvador, Brasil beBeeLeader Tempo inteiroAt a leading organization, our team supports the operational continuity of business applications like SAP ECC, S/4 and others. The Technical Support Leader oversees initiatives requiring developments in those applications, monitoring service delivery, defining best practices, and enforcing security standards. Key Responsibilities: Creating operational...
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IT Support Specialist
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Salvador, Bahia, Brasil Félix Tempo inteiro US$40.000 - US$80.000 por anoAbout Us At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot powered by WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make...
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Technical Support Engineer
Há 3 horas
Salvador, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team.In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues.You will work closely with the Sales, Customer Success,...
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Technical Support Engineer
Há 2 dias
Salvador, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...
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IT Infrastructure Support Professional
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Salvador, Brasil beBeeNetworkOperations Tempo inteiroNetwork Operations Specialist We are seeking a highly skilled Network Operations Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring network events and incidents, coordinating with external service providers, and communicating with internal stakeholders. Main Responsibilities Monitor network events and...
