Customer Support Specialist
3 semanas atrás
Customer Support Specialist – Fintech SaaS (Remote)About HitchHitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker portal, and automated underwriting system.We work with top lenders such as Deephaven Mortgage and MyEQNow to modernize how home financing is done.Role OverviewWe’re looking for a Customer Support Specialist who will serve as the first line of communication with our B2B clients — including mortgage lenders, brokers, and operations teams. This role combines client-facing communication, technical troubleshooting, and root cause analysis to ensure smooth platform performance and client satisfaction.You’ll work closely with our product, QA, and engineering teams to identify, reproduce, and resolve issues reported by clients.ResponsibilitiesServe as the primary point of contact for client support tickets and platform questions.Investigate client-reported issues to identify the root cause and gather technical details for engineering (browser logs, screenshots, timestamps, file IDs, etc.).Communicate findings and next steps clearly and professionally in English.Maintain organized ticket documentation using tools like Zendesk, Linear, or Asana.Partner with QA and developers to test bug fixes and verify resolutions.Create and update internal and client-facing help articles or training guides.Track recurring issues and propose process or product improvements.Participate in weekly operations and client status calls as needed.RequirementsExcellent written and spoken English communication skills (C1 or native-level).Prior experience in customer support, client success, or QA — ideally within a SaaS, fintech, or mortgage/real estate environment.Strong ability to analyze issues logically, gather evidence, and identify patterns.Comfortable using ticketing tools (Zendesk, Asana, Linear, or Jira) and communication tools (Slack, Teams, Zoom).Basic understanding of web systems (APIs, integrations, user permissions, file uploads, etc.) or willingness to learn.Detail-oriented, patient, and proactive — able to handle multiple clients and priorities simultaneously.Ability to work remotely and collaborate across time zones (U.S. & Latin America).Preferred (Nice-to-Have)Experience supporting mortgage technology platforms (Encompass, Blend, ICE, LOS/POS systems).Familiarity with RegTech, underwriting workflows, or document processing systems.Technical aptitude — comfort with inspecting browser dev tools or reading simple logs.Fluency in Portuguese or Spanish (to collaborate with our Brazil-based engineering team).Why Join HitchWork directly with the founders and a global, mission-driven team.Learn the inner workings of fintech SaaS and digital mortgage platforms.Make a direct impact on client satisfaction and product reliability.Competitive compensation based on experience and location.
-
Customer Support Specialist
2 semanas atrás
San Salvador, Brasil Scalesource Tempo inteiro R$12.000 - R$24.000 por anoCustomer Support Specialist (Temp-to-Hire)Company: Bungii (Logistics)Compensation: $1,200 USD/monthContract Type: Temp-to-Hire (Start temporary, with potential for long-term)Role: Customer Support Specialist – Driver Communications Why Join Us?Are you ready to grow your customer support career in a fast-paced, tech-driven logistics company? This role puts...
-
Customer Support Specialist
1 semana atrás
Salvador, Brasil Bebeesupport Tempo inteiroCustomer Support ProfessionalJob Overview: The role of Customer Support Professional involves delivering exceptional customer experiences through timely and professional interactions across various communication channels.Main Responsibilities:Respond to customer inquiries via phone, email, chat, and social media in a courteous and knowledgeable...
-
Customer Support Specialist
2 semanas atrás
Salvador, Brasil beBeeSupport Tempo inteiroCustomer Support Professional Job Overview: The role of Customer Support Professional involves delivering exceptional customer experiences through timely and professional interactions across various communication channels. Main Responsibilities: Respond to customer inquiries via phone, email, chat, and social media in a courteous and knowledgeable manner....
-
General Support Specialist
1 semana atrás
San Salvador, Brasil Teamswell Tempo inteiro R$40.000 - R$80.000 por anoGENERAL SUPPORT SPECIALISTThe General Support Specialist plays a critical role in driving the sales process by qualifying inbound leads, building and growing the sales pipeline, and helping to create, advance, and close sales opportunities. This role also serves as the second line of customer support, focusing on troubleshooting complex technical issues...
-
Customer Support Specialist
Há 14 horas
Salvador, BA, Brasil beBeeSupport Tempo inteiroCustomer Support Professional Job Overview: The role of Customer Support Professional involves delivering exceptional customer experiences through timely and professional interactions across various communication channels. Main Responsibilities: Respond to customer inquiries via phone, email, chat, and social media in a courteous and knowledgeable manner....
-
Customer Support Specialist
Há 3 dias
Salvador, Brasil Varsity Tutors, a Nerdy Company Tempo inteiroCustomer Support Specialist (Work from Home) Join to apply for the Customer Support Specialist (Work from Home) role at Varsity Tutors, a Nerdy Company . Role Overview The Customer Support Specialist plays a critical role in ensuring a seamless learning experience by providing comprehensive support to learners and families exclusively through digital...
-
Customer Service Specialist
1 semana atrás
Salvador, Brasil Virtual Latinos Tempo inteiroJoin the Virtual Latinos Community!With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped , Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job...
-
Salvador, Brasil beBeeSupport Tempo inteiroEnterprise Support Engineer Role Overview We are seeking a seasoned Support Specialist to join our team. This hands-on role involves full-stack JavaScript development and customer-facing support. Develop and deliver features tailored to meet the needs of a large enterprise customer. Provide technical support, troubleshooting, and issue resolution....
-
Salvador, Brasil Bebeesupport Tempo inteiroEnterprise Support Engineer Role OverviewWe are seeking a seasoned Support Specialist to join our team.This hands-on role involves full-stack JavaScript development and customer-facing support.Develop and deliver features tailored to meet the needs of a large enterprise customer.Provide technical support, troubleshooting, and issue resolution.Communicate...
-
Global Client Support Specialist
1 semana atrás
Salvador, Brasil Bebeecustomerservice Tempo inteiroJob DescriptionWe are seeking a dedicated and professional individual to support our clients and suppliers as a Global Client Support Specialist.In this role, you will be responsible for addressing client inquiries, managing bookings, and providing exceptional customer service.Key Responsibilities:Provide prompt and accurate information in response to client...
