Field Support Analyst
Há 7 dias
Come to one of the biggest IT Services companies in the worldHere you can transform your careerWhy to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for a Field Support Analyst who wants to learn and transform his career.In this role you will : (responsibilities)Laptops / DesktopsThin clientBasic printer supportCoordinate with a third-party vendor for hardware or software issuesHardware repair (break fix)Software repair (break fix)Repair services (Break-Fix) will be managed by a dedicated Desk Side engineer at each siteEngineers must maintain, update, and oversee every aspect of computer networksAssist customers in their inquiries and provide troubleshooting support when neededProvide training and assistance to IT technicians and help desk techniciansDesign computer systems to meet the particular needs of the organizationAct as the first point of contact for clients concerning their computer systems and hardware issuesEnsure proper logging and documentation of all issuesMonitor daily performance of systemsTurn in detailed reports for technical assistance requests, including the procedure utilized to resolve the issue, dates and times, and the individuals involved in the caseInstall and configure computer applicationsPortuguese Language (English as a Second Language)Support services at the user's Desk (Desk Side) – Service hours will be covered according to the need of the locality.For Manufacturing Plants, 7x24 coverage is required.In locations with business hours, service will be provided during business hours.Remote Support Services at the User's Desk (Remote Desk Side) – Remote support at the User's Desk applies to sites that do not have constant service coverage.Mandatory SkillsIntermediate EnglishLaptop / Desktop Windows Knowledge, Networking (L2 level)Desirable SkillsMS Office, TeamsWhat do we offer?Health insuranceDental PlanLife insuranceTransportation vouchersMeal / Food VoucherChildcare assistanceGympassTCS Cares – free **** that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformInclusive CultureAt TATA Consultancy Services we promote an inclusive culture, we always work for equity.This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.All our opportunities are based on these principles.We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality.Come to be a TCSer#J-*****-Ljbffr
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Curitiba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!!Here you can transform your career!Why to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to...
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Curitiba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world Here you can transform your careerWhy to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to our...
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Field Support Analyst
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Curitiba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!!Here you can transform your career!Why to join TCS?Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.The ideal scenario to expand ideas through the right tools, contributing to...
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Field Support Analyst
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Curitiba, Paraná, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
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Field Support Analyst
2 semanas atrás
Curitiba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
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Field Support Analyst
2 semanas atrás
Curitiba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
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Field Support Analyst
2 semanas atrás
Curitiba, Brasil Tata Consultancy Services Tempo inteiroField Support Analyst Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right...
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Field Support Analyst
2 semanas atrás
Curitiba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
