Information Technology Operations Manager

Há 4 dias

Santana de Parnaíba, Brasil Vega Group Tempo inteiro

Company DescriptionVega Group is a technology infrastructure and cybersecurity company with 20 years of experience serving clients of all sizes.With offices in the São Paulo region, Sorocaba/SP, and Florida/USA — and two Security & Network Operation Centers — Vega Group delivers innovative and reliable solutions in cybersecurity, infrastructure, and technology operations.Our mission is to provide agility, intelligence, and reliability to our clients' IT environments, ensuring that technology always supports their business goals.Role DescriptionWe are looking for adynamic and hands-on Infrastructure Managerto lead our infrastructure and operations team.This is a leadership role that requires bothtechnical depthandstrong people management skills.The Infrastructure Manager will oversee the design, maintenance, and evolution of critical IT environments — including data centers, virtualization, networking, and cybersecurity layers — ensuring operational excellence and client satisfaction.You will be responsible for guiding a team of infrastructure analysts and engineers, defining priorities, mentoring professionals, improving processes, and acting as a key interface between clients, partners, and internal teams.Key ResponsibilitiesLead the infrastructure and operations team, fostering a culture of excellence, accountability, and collaboration.Plan and oversee projects related to virtualization, networking, cybersecurity, and monitoring.Ensure high availability, security, and scalability across client and internal environments.Maintain strong relationships with clients, understanding their business needs and ensuring top-quality service delivery.Support critical operations and guide escalation processes when needed.Coordinate with leadership and other departments to align infrastructure strategy with company objectives.Monitor infrastructure health using modern tools and metrics.Promote innovation and continuous improvement within the infrastructure area.Report operational performance, risks, and improvement plans to management.QualificationsProven experience (5+ years) in IT Infrastructure Management or Operations Leadership roles.Solid background in virtualization (VMware, Hyper-V) , networking , cybersecurity , and backup/disaster recovery .Demonstrated experience in leading and developing high-performing technical teams.Strong interpersonal and communication skills, with a focus on client relationship management .Ability to make decisions under pressure and manage multiple priorities simultaneously.Bachelor's degree in Information Technology , Computer Science , or a related field.Fluent English is required; Spanish is a strong plus.Certifications such as Cisco, VMware, Microsoft, or ITIL are highly desirable.Why Vega GroupWork in a solid, growing, and innovation-driven company.Be part of a collaborative and high-performance culture.Lead meaningful projects that impact major clients in Brazil and abroad.Join a team that values initiative, autonomy, and continuous improvement.

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