Technology Systems Analyst Ii

OverviewWhen you think of InComm Payments, think of Innovative Payments Technology.We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry.Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world.We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.We are significantly growing our Engineering and IT teams in Brazil and are focused on finding talent for various financial technology (Fintech) engineering, database, development, and testing teams.InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding.We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.We anticipate developing future leaders for our teams in BrazilBenefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware/software, and annual bonusesAll positions are CLT.You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.About This OpportunityWe are looking for a senior Systems Analyst with experience in payments/fintech to join our teamIn this role, you will be responsible for creating SQL queries, interpreting SQL scripts, continuously monitoring assigned platforms for performance, providing high-level design for data flows, engaging in deployments, and collaborating with cross functional teams to best enhance platforms and support our customers.You will also serve as an owner of the platforms and be knowledgeable of all operational and maintenance activities up to monitoring the efforts.Professional English communication skills required.This position is CLT and Fully Remote in Brazil.Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware/software, and annual bonusesResponsibilitiesContinuously monitor assigned platforms for performance and operational excellence ensuring established SLAs are maintained and contributes recommendations for process and/or platform improvementsExhibit a sense of ownership for assigned platform(s), and maintain/grow the knowledgebase of Clients, Merchants, and Users serviced by the platformPeriodically survey platform customers to gauge and drive improvements in customer satisfaction, where appropriateCreate SQL queries and understand SQL scripts to enhance the platform and support customers.Parse, analyze and understand system log filesStrong knowledge of payment message formats and data file formats associated with assigned platforms.Proactively monitor the performance of assigned platforms and raise potential performance or reliability issues to development and support teams to investigate/address, to avoid impact on system availability/customer experiencePlan and coordinate payment solutions and enhancements with the development teamMeet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirementsProvides input on high-level design documents for data and message flows and detailed technical requirementsCollaborate with QA testing in the research and writing of test cases along with participating in system testingEngaged in production deployment for coordination and verification as the owner of the platformOwner of platform and knowledgeable of all operational and maintenance activities up to monitoring the effortsCreate and maintain platform documentation including process flows, design/architecture, operational playbooks, escalation procedures, and training materials as needed.Create Software Release and Change Management tickets as well as internal IT request tickets for system updatesQualificationsAssociate, Technologo, or Bachelor Degree preferredIdeal candidate will have experience in the payment industry in one of the following roles as a System Analyst, Business Analyst, Project Manager, QA Engineer, or Software Engineer roleWork effectively alone and in team environments with quality and timely resultsDemonstrated ability to work with CustomersAble to work under tight deadlines while providing high-quality workCustomer Service orientation with the ability to effectively interact with users of all levelsExcellent written and oral communication skillsProfessional English communication skills.Strong research, analytical, and troubleshooting skillsSupport after-hours coverage/escalationInComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.*This position is eligible for the Employee Referral Bonus Program- Tier 3#J-*****-Ljbffr