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It Solutions Operations Coordinator

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Indaiatuba, Brasil Eurofins Tempo inteiro

Job Description SUMMARY OF POSITION AND OBJECTIVES: To handle all aspects of service management effectively including, incident, service and change management by coordinating with global support teams and ensuring service restoration/fix as soon as possible; thereby driving improvement in service availability.Handle end to end communications to relevant stakeholders effectively and efficiently as per defined processes., manage and prioritise service management tickets and assist IT Service Manager in all aspects of incident, service and change management Participate in change management board and review change processes in line with Eurofins standards.Shared ownership of the program Service Catalogue and process and ensure correct direction to the relevant team.POSITION producing management information, including KPIs and reports for Incident, availability management.· Reviewing and auditing the process.· Assist in developing and maintaining the incident management process and procedures along with global teams.Profile description: Will be providing Major Incident Management support for all program IT Incidents by collaborating closely with various IT Infrastructure and application support teams, own the change management process for development and operations and own all service and change processes.Qualifications Requirements: Good collaboration and problem-solving qualities Attention to details and quality reporting Be flexible and adapt to current organizational processes Some flexibility in working hours.The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.Good communication and interpersonal skills to interact with global teams.Will be an added advantage if worked on Laboratory related applications.Ensuring that all IT teams follow the change