Information Technology Manager

OverviewJoin to apply for the Information Technology Manager role at LEDNLedn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.Ledn offers a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries.The core values are integrity, ownership, progress, and empathy, guiding Ledn to build and innovate in financial services.The OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT.The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated previous success in similar roles in rapidly growing, security-first environments.The right person is passionate about automation, scripting, and building infrastructure as code, while helping end users who are in need of assistance.You will participate in the design, implementation and management of our growing corporate cloud-first infrastructure and networks.You will have a passion for innovation and creative problem solving, and be adaptable to the ever-changing landscape of the corporate infrastructure environment.This role reports to the Director of IT.What You Bring to Ledn7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, python, etc.Experience with open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.Ability to integrate SSO into Okta and create workflows in Okta; working with APIs to integrate systems.Remote support experience across multiple countries/time zones; familiarity with hardware shipping and customs.Excellent communication skills across all media; ability to write clearly in tickets, email, or Slack.Experience with onboarding and equipment provisioning, SaaS management (GSuite, Slack, Jamf Pro/Protect/Connect, Okta, Jira), and Mac endpoint/Mobile Device Management tools (MDM/EMM).Experience with IDP and SSO tools and documenting solutions; ability to create help articles and automate busywork.Strong incident management, prioritization of help desk tickets, and agile project execution (sprints, Jira).Strong networking fundamentals and troubleshooting across OSI layers, TCP/IP, DNS, DHCP, VLANs; ability to troubleshoot methodically.Self-management with the ability to scope projects and coordinate across multiple teams.Nice to Haves Some familiarity with AWS; use of GAM and command-line interfaces for efficiency; Jamf/Okta/Google Workspace certifications.Culture FitWe're looking for a leader who thrives in a startup/tech environment, embodies our values, and can influence across functions with empathy and clarity.A builder's mindset to create, iterate, and scale IT practices.Experience working in a remote environment and handling confidential information across legal and cultural contexts.What We ProvideComprehensive total rewards package starting on day oneCompetitive PTO and ownership in the company through equityRemote-friendly policy allowing work remote from anywhere in the world for up to 180 days (subject to restrictions)A role that provides purpose in your job and a culture that removes barriersWe are an equal opportunity employment organization and pride ourselves on inclusivity, diversity and the success that comes from diversity.For accommodation requests during all stages of the recruitment process, please email the Ledn team.Requests will be handled confidentially.Environment and Application NotesLedn's team is global; we are remote-first.Due to high application volumes, qualified candidates will be contacted.Shortlisted candidates may be asked to submit a short video response; publicly available social media may be reviewed relevant to the role.No agencies or recruiters.We do not accept unsolicited resumes.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesRetailReferrals increase your chances of interviewing at LEDN.Get notified about new Information Technology Manager jobs in Joinville, Santa Catarina, Brazil.#J-*****-Ljbffr