Tech Solutions Manager

About this roleWe're seeking a skilled professional to fill the position of Technical Account Manager.In this key role, you will play a pivotal part in delivering strategic services and support to clients ensuring their success and maximizing the value of our solutions.Our clients come in various shapes and sizes, span multiple software platforms, and each one has its own unique story and internal flows.As a Technical Account Manager, you will work cross-functionally to assist our merchants in scaling up the technical aspects of our products.Externally, you'll be working with brand-name retailers who are looking to reduce online fraud rates and increase their bottom line by optimizing, improving, and enhancing their current Riskified services.Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed, being one of the primary points of contact of the Integrations team.The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells, and cross-sales to accelerate our merchants' growth.Key ResponsibilitiesServe as the main technical focal point for our enterprise merchants, leading upsells, cross-sales, and other efforts.Analyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products' capabilities.Build, monitor, and execute joint project plans with clients.Work closely with Account Management, Sales, and Support teams as a technical subject matter expert and offer technical support for new and existing products and services.Proactively initiate and design process improvements, tools, features, and product enhancements.RequirementsAdvanced English proficiency is required to effectively communicate in a professional environment.At least 4 years of experience as a technical account manager/integrations engineer/solution engineer/technical project manager working with multiple enterprise customers' technical and business teams.Client-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources).Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions.Experience working with databases and querying languages (e.g. SQL).Excel in critical thinking and technical troubleshooting of multi-layered, complex problem statements while maintaining excellent internal and external stakeholder relationships.Proven technical background with API integrations; should be comfortable reading logs and source code.Prior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organization.Enthusiastic problem solver with a proactive approach.Superb English writing and communication skills.Prior B2B SaaS/PaaS/IaaS experience.Experience working with e-commerce and/or payments industry - advantage.Experience with eCommerce platforms such as Shopify and Magento - an advantage.3Key areas to focusTechnical Expertise & Troubleshooting:Highlight your proficiency with API integrations.SQL.log analysis.troubleshooting complex technical issues.discuss how you've analyzed client requirements and resolved multi-layered challenges in past roles.Cross-Functional Collaboration & Project Management:Emphasize your experience working with diverse teams—including Product, Account Management, and Development—to build and execute joint project plans.drive process improvements.ensure smooth integration efforts.Client Engagement & Business Acumen:Demonstrate your strong client-facing skills and your ability to translate technical solutions into tangible business value.Discuss how you've supported upsells, cross-sales, and enhanced client services to reduce online fraud and boost overall performance.