Customer Support Specialist
2 semanas atrás
FBS is a global trading and investment platform focused on users.The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests.Our team consists of more than 450 professionals from 15 countries. As for the company's geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.You will:Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials.Maintain KPI levels in accordance with department standards.Stay informed about company policies, announcements, and updates to ensure effective communication with customers.Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.It's a match if:You speak English, Spanish and Portuguese fluently.You have excellent communication skills and quick and efficient problem-solving abilities.Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.You are ready to work 40 hours per week with a shift schedule (flexible hours).Nice to have:Work experience in customer support.Experience with Jira and Confluence.We offer:Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.You get to affect the result. There's no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life.Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).
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Key Technical Customer Support Role
Há 21 horas
Ituiutaba, Brasil Bebeecustomersupport Tempo inteiroAs a Customer Support Specialist, you will troubleshoot complex customer requests, manage the global support queue, and deliver exceptional service.Your technical expertise and analytical thinking will provide high-quality solutions to critical support issues.You will act as a trusted technical advisor, collaborating closely with internal teams to diagnose,...
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English-Speaking Technical Support Representative
1 semana atrás
Ituiutaba, Brasil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote full-time position.Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts.(2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get: Experience in the international company working with people...
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Customer Support Specialist-Japanese/Chinese Speaking
2 semanas atrás
Ituiutaba, Brasil Holafly Tempo inteiro? About usHolafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. Since ****, we've been providing peace of mind to travelers around more than 200 worldwide destinations. We are a international team of over 500 people based all around the world working to provide stress- free experiences for millions of travelers.?...
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Igaming Customer Support Specialist
Há 3 dias
Ituiutaba, Brasil Gamdom Tempo inteiroCompany Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support.If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...
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Customer Success Specialist
2 semanas atrás
Ituiutaba, Brasil Botcity Tempo inteiroCompany and Role OverviewAt BotCity, we've built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank.Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools.We believe that automation projects are...
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Su - It Support Specialist
Há 18 horas
Ituiutaba, Brasil Somewhere Tempo inteiroRole DescriptionThis is a full-time remote role for an IT Support Specialist at a growing US based company.The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems.You will handle troubleshooting, system maintenance, and provide assistance...
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Customer Support Agent
Há 19 horas
Ituiutaba, Brasil Cyncly Tempo inteiroDescriptionRole: Customer Support AgentBU: Windows, Doors & GlassDepartment: Customer Experience Location: Lisbon (Hybrid)Full Time - Permanent - Monday to Friday: 8:30 AM – 5:00 PM Eastern ? this corresponds to 1:30 PM – 10:00 PM Lisbon timeAbout Us Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+...
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Customer Service Specialist
1 semana atrás
Ituiutaba, Brasil Virtual Latinos Tempo inteiroJoin the Virtual Latinos Community!With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped , Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond.Within our community, 10+ new job...
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Customer Support Efficiency
Há 19 horas
Ituiutaba, Brasil Superbet Tempo inteiroIt's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world.As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.Job Summary:Superbet is looking...
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Customer Success Specialist
2 semanas atrás
Ituiutaba, Brasil Pearl Tempo inteiroAbout Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over...