Senior Client Technical Liaison

About this roleWe are seeking an experienced Technical Account Manager to play a key role in delivering strategic services and support to clients, ensuring their success and maximizing the value of solutions.Clients come in many shapes and sizes, spanning multiple software platforms and each one has its own unique story and internal flows.The successful candidate will work cross-functionally to assist merchants in scaling up the technical aspects of products.Externally, you'll be working with brand-name retailers who are looking to reduce online fraud rates and increase their bottom line by optimizing, improving, and enhancing current Riskified services.Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of product life cycle are addressed, being one of the primary points of contact for the Integrations team.The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells and cross-sales to accelerate merchants' growth.Serve as the main technical focal point for enterprise merchants, leading upsells, cross-sales and other effortsAnalyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of system and products' capabilitiesBuild, monitor, and execute joint project plans with clientsWork closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and servicesKey qualifications include:Advanced English proficiency required to effectively communicate in a professional environmentAt least 4 years of experience as a technical account manager/ integrations engineer/ solution engineer / technical project manager working with multiple enterprise customers' technical and business teamsClient-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources)Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutionsExperience working with databases and querying languages (e.g. SQL)Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while maintaining excellent internal and external stakeholder relationshipsPrior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organizationEnthusiastic problem solver with a proactive approachSuperb English writing and communication skillsPrior B2B SaaS/PaaS/IaaS experienceExperience working with e-commerce and/or payments industry an advantageExperience with eCommerce platforms such as Shopify and Magento an advantageKey areas of focus include:Technical Expertise & Troubleshooting:Highlight API integrations proficiencySQL knowledgelog analysis skillscomplex technical issue troubleshootingCross-Functional Collaboration & Project Management:Emphasize experience working with diverse teams—including Product, Account Management, and Development—to build and execute joint project plansdrive process improvementsensure smooth integration effortsClient Engagement & Business Acumen:Demonstrate strong client-facing skills and ability to translate technical solutions into tangible business valueDiscuss how supported upsells, cross-sales, and enhanced client services to reduce online fraud and boost overall performance**Benefits:**Opportunity to work with a variety of clients and projectsChance to develop technical expertise and skillsCollaborative and dynamic work environment