Client Manager Regional Accounts-Employee Benefits

The next part of your journey is right around the corner — with The Standard.
A genuine desire to make a difference in the lives of others is the foundation for everything we do.
With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers.
Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment.
Are you ready to make a difference?
To be considered for this role you will need to live in or near the Washington DC area.As a Regional Client Manager on the Employee Benefits team, you will provide exceptional support and customer service to your assigned caseload (Employer Groups of 100 to 499 lives), through daily guidance and education.
In this role, you will:Manage new case, renewal activity, and amendmentsIdentify and promote the sale of additional lines of coverage or plan improvements.
Promote new product offerings and enhanced product featuresRecommend plan changes as appropriateFacilitate the enrollment and re-enrollment process; conducting enrollment meetings or being present as benefit fairs, as needed Highlight the advantages of doing business with The Standard in coordination with the assigned Sales Representative.
In addition to servicing accounts, your ability to cultivate meaningful, effective relationships will be vital as you collaborate with internal and external customers (Sales Representatives, Brokers, Producers, Employer Groups, Policyholders, and vendors) to provide the best possible outcome for all parties involved.
The Client Manager will demonstrate core company values and brand in all interactions: timely communication, problem resolution, professional negotiation, etc.In this highly visible role, you will have the opportunity to shine and showcase your unique blend of skills and experiences.
Our continued success is driven by a high-performance, caring culture where you can make a real difference every day.
Join a growing team of experts in the insurance industry, equally devoted to the customer and employee experience
The Skills & Background You'll NeedProven ability to cultivate meaningful, effective business relationshipsExceptional customer service skills.
Willingness to go above and beyond and exceed customer expectationsProblem solving, decision making, and analytical thinking consistent with company objectivesStrong written and verbal communication skillsExperience with underwriting guidelines is preferredExperience and knowledge with Group Employee Benefits Products is preferredExperience using Salesforce CRM is preferredHigh School Diploma or GED required.
Bachelor's degree preferredLife and Disability insurance license for all states within office's assigned territory will be required.
License can/must be obtained within 6 months of hire date and renewed by meeting all continuing education requirements and renewal requirements Traits of a Successful CandidateIn addition to hiring against the job responsibilities and requirements, our successful candidates clearly demonstrate the following key characteristics in their work:Sense of urgency and passion for doing what's rightDemand for accuracy and attention to detailCollaborative and accountableCurious and driven to acquire new skills autonomously Travel Required: may be required based on role, assigned caseload and territoryWhy Join The Standard?
We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard.
To ensure we can attract and retain the best talent, when you join The Standard you can expect:A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributionsAn annual incentive bonus planGenerous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenureA supportive, responsive management approach and opportunities for career growth and advancement Paid parental leave and adoption/surrogacy assistanceAn employee giving program that double matches your donations to eligible nonprofits and schoolsIn addition to the competitive salary range below, our employee-focused benefits support work-life balance.
Learn more about working at The Standard.Eligibility to participate in an incentive program is subject to the rules governing the program and plan.
Any award depends on a variety of factors including individual and organizational performance.Salary Range:$70,000-$90,000 base + uncapped incentive compensationPositions will be posted for at least 5 days from original posting date.Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers.
All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law.
Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.
The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited.
The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment.
All employees of The Standard must be bondable.