Information Technology Manager

OverviewJoin to apply for the Information Technology Manager role at LEDN.Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world.Through our products and services, we can make a difference in the lives and futures of our clients – in real terms.Our team at Ledn is a passionate group of individuals from diverse backgrounds.The core values are: act with integrity always, own it, have a passion for progress, and lead with empathy.Ledn aims to build, innovate and revolutionize financial services.The Opportunity: We are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full-time Manager of IT.The ideal candidate is comfortable wearing many hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.ResponsibilitiesBe the customer-facing, first line of support; own support and provide an outstanding experience to employees via tools like Slack and Jira.Provide Mac-focused enterprise troubleshooting; manage provisioning and maintenance of macOS in the enterprise.Procure and deliver technology equipment; own the onboarding experience for new employees and the offboarding/client decommissioning process.Design, test, build, and document programs, policies and tools; contribute improvements to existing knowledge base.Manage SaaS applications including Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.Manage Mac endpoint and mobile device management tools (MDM/EMM, Jamf, etc.).Own and improve IDP and SSO integrations (GSuite, Okta, etc.).Document solutions, craft help articles, and automate repetitive tasks.Manage, respond to, and resolve critical incidents to completion; balance help desk tickets with project work.Participate in projects over sprints; document work in Jira and apply agile methods.Set and pursue objectives and key results aligned with team and company goals.What You Bring To Ledn (Qualifications)7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, Python, etc.Experience with open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.Ability to integrate SSO into Okta and create workflows in Okta; knowledge of APIs and system integrations.Remote support experience across multiple countries/time zones; familiarity with hardware shipping and customs.Excellent written and verbal communication; able to convey complex ideas clearly and with empathy.Strong security mindset and basic understanding of PGP.Networking fundamentals and troubleshooting across OSI layers; TCP/IP, DNS, DHCP, VLANs, routing/switching.Self-management with strong organizational and priority-setting skills; comfortable navigating ambiguity.Ability to work autonomously and across multiple teams.Nice To HavesSome familiarity with AWS (not required to be certified).Experience with GAM and command-line tools for efficient operations.Jamf certifications, Okta certifications, Google Workspace certifications.Culture FitLeadership mindset suitable for startup/tech environments; adaptable, resilient, and comfortable with ambiguity in a high-growth setting.Builder's mindset to create, iterate, and scale IT practices.Collaborative, empathetic cross-functional partner with integrity and accountability for confidential information.Experience working in a remote environment.A Taste Of What We ProvideGrowth opportunities as a leading digital asset company.Competitive total rewards package starting from day one, including PTO.Employee ownership through equity and remote work flexibility up to 180 days (subject to restrictions).Purpose-driven work and removal of barriers to doing what you love.We are an equal opportunity employment organization and pride ourselves on inclusivity and diversity.For accommodation requests throughout all stages of the recruitment process, please email the Ledn team.Requests will be addressed confidentially.Ledn Working Environment: Our team is global and remote-first, spanning North America, Latin America, South Africa and Europe.Please note: due to the high volume of applications, only qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response, and we may review publicly available social media activity relevant to the role.No agencies or recruiters, please.We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.#J-*****-Ljbffr