Client Success Lead

OverviewAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation.
As a CS Lead, you will work with our existing merchants to drive revenue and GMV expansion.
The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization.
The CS Lead acts as the central post-sale contact for Affirm merchant partners.
This person will report to the Senior Manager, Client Success.What You7ll DoYou will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners.You will be responsible for managing contract renewals, updating pricing, and expansions.You will deliver a proactive client management strategy to drive incremental gross merchandise value (GMV) along with revenue, and expand Affirm's relationship coverage.You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programsYou will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationshipYou will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.What We Look For5+ years of B2B client-facing experience; preferably in a high-tech environmentExperience negotiating and closing commercial contracts (e.g., RFPs, renewals)Excellent customer relationship management skills with the ability to manage strategic accountsExperience in managing cross-functional projects with a high attention to detailStrong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skillsExcellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferredComfortable using Salesforce and BI toolsCompensationBase Pay Grade - HEquity Grade - 5Employees new to Affirm typically come in at the start of the pay range.
Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)For sales roles, the range provided is the role's On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $175,000USA On Target Earnings (all other U.S. states) per year: $110,000 - $160,000Please note that visa sponsorship is not available for this position.
#LI-RemoteAffirm is proud to be a remote-first company
The majority of our roles are remote and you can work almost anywhere within the country of employment.
Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office.
A limited number of roles remain office-based due to the nature of their job responsibilities.We\'re extremely proud to offer competitive benefits that are anchored to our core value of people come first.
Some key highlights of our benefits package include:Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependentsFlexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expensesTime off - competitive vacation and holiday schedules allowing you to take time off to rest and rechargeESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discountWe believe It\'s On Us to provide an inclusive interview experience for all, including people with disabilities.
We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
(For U.S. positions that could be performed in Los Angeles or San Francisco)
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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