Associate Customer Success Engineer

Há 2 dias


Espírito Santo, Brasil Georgian Partners Tempo inteiro

Associate Customer Success Engineer - Northeast & CanadaCustomer SuccessNortheast (US)Full-timeDescriptionWHO WE ARECome join the company reinventing data security, empowering businesses to realize the full potential of their data.
As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities.
Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber.
Backed by the world's leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.THE OPPORTUNITYWe are searching for a highly skilled Associate Customer Success Engineer to play a key role in optimizing our customers\' utilization and return on investment in Cyera.
This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises.
As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.RESPONSIBILITIES:As an Associate Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.Driving customer adoption through effective onboarding and training processes.Gaining a deep understanding of customers\' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera\'s platform.
You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.Advocating for the customer\'s voice and feedback, actively influencing Cyera\'s roadmap and product development.Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.Collaborating with customers to develop joint success plans.Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.RequirementsREQUIRED QUALIFICATIONS:Associate's degree or equivalent experience required.
Bachelor's degree in Computer Science or similar experience a plusStrong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detailA self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.Proficiency in SQL and scripting languages (e.g., Python or equivalent)Familiarity with APIs and web servicesA self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.A clear and concise verbal and written communicator, capable of conveying complex information effectively.Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.
They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.COMPENSATION INFORMATION:In addition to a standard benefits and equity package, we offer a generous salary.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.BENEFITS - Why Cyera?
Ability to work remotely, with office setup reimbursementCompetitive salaryUnlimited PTOPaid holidays and sick timeHealth, vision, and dental insurance
#J-18808-Ljbffr



  • Espírito Santo, Brasil buscojobs Brasil Tempo inteiro

    Overview We are an international technology company operating in the sports betting and iGaming industry. With offices across multiple regions, we are growing rapidly and expanding our presence in Brazil. We are looking for a talented and motivated professional to join our team and support our Legal, Compliance, and Sales departments in delivering a...


  • Espírito Santo, Brasil Canonical Tempo inteiro

    Join to apply for the Enterprise Customer Success Manager role at Canonical2 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise...


  • Espírito Santo, Brasil TITAN Tempo inteiro

    Overview TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager , you'll manage client onboarding, expansions, and renewals while...


  • Espírito Santo, Brasil WhatsApp Team Inbox Tempo inteiro

    Overview Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to...

  • Customer Success Manager

    2 semanas atrás


    Buenos Aires, Espírito Santo, Brazil Hello Magic Tempo inteiro

    Customer Success Manager (Work From Home)Join to apply for the Customer Success Manager (Work From Home) role at Hello MagicCustomer Success Manager (Work From Home)Join to apply for the Customer Success Manager (Work From Home) role at Hello MagicGet AI-powered advice on this job and more exclusive features.If you're a fluent English speaker seeking a...


  • Santo André, Brasil buscojobs Brasil Tempo inteiro

    We are an international technology company operating in the sports betting and iGaming industry. With offices across multiple regions, we are growing rapidly and expanding our presence in Brazil. We are looking for a talented and motivated professional to join our team and support our Legal, Compliance, and Sales departments in delivering a seamless...

  • Customer Success Strategist

    1 semana atrás


    Buenos Aires, Espírito Santo, Brazil beBeeSuccess Tempo inteiro US$2.700 - US$4.000

    Customer Success Team Manager">Job DescriptionWe are seeking a seasoned professional to lead our Customer Success team. The ideal candidate will have a proven track record of driving customer satisfaction, retention, and growth in a fast-paced technology environment.Key Responsibilities:Strategic planning and analysis: Develop and implement strategies to...


  • Espírito Santo, Brasil Remote Jobs Tempo inteiro

    About Pear SuitePear Suite is a mission-driven healthcare technology company transforming how community-based care is delivered.Our platform empowers community health workers, doulas, and other frontline providers with tools to coordinate care, track outcomes, and improve health equity.We partner with organizations serving Medicaid and Medicare populations,...

  • Customer Success

    Há 2 dias


    Santo André, Brasil Canonical Tempo inteiro

    Join to apply for the Customer Success - Team Manager role at CanonicalJoin to apply for the Customer Success - Team Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is very...


  • Santo André, Brasil Canonical Tempo inteiro

    Join or sign in to find your next jobJoin to apply for the Graduate Customer Success Manager role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Graduate Customer Success Manager role at CanonicalThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective...