Customer Success Strategist

1 dia atrás

Buenos Aires Espírito Santo Brazil beBeeSuccess Tempo inteiro US$2.700 - US$4.000

Customer Success Team Manager

">Job Description

We are seeking a seasoned professional to lead our Customer Success team. The ideal candidate will have a proven track record of driving customer satisfaction, retention, and growth in a fast-paced technology environment.

Key Responsibilities:
  • Strategic planning and analysis: Develop and implement strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and ultimately increase customer success.
  • Customer interactions and support to your team: Resolve escalated customer issues requiring expertise or intervention. Work closely with your team members to ensure timely resolution.
  • Team management: Guide and support your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. Regularly review key performance indicators and metrics to inform strategic decisions.
  • Cross-functional collaboration: Collaborate with other departments, such as Sales, Marketing, Product development, and Support, to ensure alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success.
Requirements

To be successful in this role, you will need:

  • Excellent academic results at school and university
  • Bachelor's or equivalent degree in Business, Communication, or STEM
  • Knowledge and passion for Customer Success, revenue management, and technology, experience in SaaS or software industries
  • Track record of bringing exceptional Customer Success experience results
  • Commitment to continuous learning and improvement - curious, flexible, scientific
  • Creative problem-solving and cross-team collaboration
  • Experience growing and developing a CSM team
  • Hands-on approach to using data to drive team activities and continuous improvement
What We Offer

In return for your hard work and dedication, we offer:

  • Distributed work environment with regular team meetings and virtual collaboration tools
  • Personal learning and development budget to support your ongoing growth and development
  • Annual compensation review and performance-driven bonuses
  • Recognition rewards and opportunities for career advancement
  • Annual holiday leave and comprehensive employee benefits package
  • Opportunities to travel and attend industry events

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