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Incident Analyst

2 semanas atrás

São Paulo, São Paulo, Brasil Lexisnexis Tempo inteiro

Can you manage technical incidents to a successful resolution?
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- Are you fluent in English and Portuguese?
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About the Business
LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency.
We use the power of data and advanced analytics to help our customers make better, timelier decisions.
By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient.
You can learn more about LexisNexis Risk at the link below,
About our Team
You'll be joining an international team that works on responding, solving and documenting incidents and techinical issues our clients report.
About the Role
You will work between our internal security engineering, incident response and external suppliers to identify, adopt and integrate security monitoring.
You will oversee the incident response automation and supporting staff to effectively detect, respond and auto-remediate advanced threats.
**Responsibilities**:
- Responding to service incidents, identify causes, and initiate the incident management process.
- Producing documents outlining incident protocols for various scenarios, including cybersecurity threats and server failures.
- Collaborating with the incident management team to ensure adherence to protocols.
- Logging all incidents and their resolutions to identify recurring issues.
**Requirements**:
- Have a bachelor's degree in information technology, engineering, or a related field.
- Have experience in IT service management and experience with IT systems and software such as Jira and ServiceNow.
- Have knowledge of IT service management software, including ITIL and COBIT.
- Be a problem-solver, have time management skills and ability to process a high volume of technical data.
- Have project management skills and the ability to work collaboratively with team members.
Learn more about the LexisNexis Risk team and how we work here:
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
We are committed to providing a fair and accessible hiring process.
If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact
Please read our
.