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Sonata Software OverviewIn today's market, there is a unique duality in technology adoption.On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step PlatformationTM playbook.In addition, we bring agility and systems thinking to accelerate time to market for our clients.Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ.We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space.Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centres, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.Job Title: Incident ManagementLocation: Brazil (Remote)Ideal Experience:Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.AWS training and certification is a plus.3-5 years of experience in incident management, IT operations, or a related field.Working knowledge of ITIL frameworks and best practices.Strong problem-solving skills with the ability to navigate complex technical issues.Excellent communication and interpersonal skills, with the ability to interact effectively with technical teams and business stakeholders.Proficiency in using incident management tools such as PagerDuty, ServiceNow, New Relic, CloudWatch, or similar platforms.Experience utilizing AI and Machine Learning to enhance incident management workflows.Ability to manage multiple priorities and work under pressure in a fast-paced environment.Experience leading a team and providing mentorship to junior staff.Strong organizational and time management skills.Financial Services or mortgage industry experience is a plus.Why join Sonata Software?At Sonata, you ´ll have an outstanding opportunity.The chance to use your skills and imagination to push the boundaries of what ´s possible.To build never seen before solutions to some of the world's toughest problems.You ´ll be challenged, but you will not be alone.You ´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
