Customer Support Specialist
Há 3 horas
We're looking for a proactive and customer-focused Customer Support Specialist to join our remote team at User Guiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing Saa S company, we'd love to hear from you.What you'll doHandle support requests through live chat, video call and other channels, ensuring timely and professional responses.Deliver an excellent customer experience by becoming a product expert and helping users get the most out of User Guiding.Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.What we're looking forBased in Brazil and available to work full-time (5 weekdays, 45 hours).Strong proficiency in English and Portuguese (spoken and written).A problem-solver with a positive mindset who genuinely enjoys helping people.Highly organized and comfortable working with distributed teams across time zones.Someone interested in building a long-term career in customer experience and Saa S support.Nice to havePrevious experience in customer support or customer success, ideally in a Saa S or B2 B environment.Familiarity with support tools like Intercom, Zendesk, or Hub Spot.Additional language skills (Spanish is a huge plus).Why you'll love working at User GuidingUser Guiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We're a globally distributed team, passionate about growth and collaboration.Here's what we offer:Competitive salary + performance bonuses100% remote working in BrazilRequired hardware and software providedAccess to educational resources and career development opportunitiesRecruitment processInitial Interview (30 min): Culture and role fit.Practical Task: Product-related exercise to evaluate problem-solving and communication.Final Interview: Conversation with the department head.
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Customer Support Specialist
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Spanish Customer Specialist
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