Customer Support Specialist

1 semana atrás


Ituiutaba, Brasil Optiviq Inc. Tempo inteiro

OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of Opti Vision TM, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that combines the flexibility of a medium-sized company with the opportunities and resources of a 50,000+ employee organization.Division Link: DescriptionThe Opti Vision TM Account Manager plays a critical role in managing and nurturing relationships with key customers. This role is responsible for being the primary point of contact for customer communication of technical topics, working with multiple accounts, and ensuring that customer needs are met by overseeing ticket management, release testing, and handling the estimation of enhancements process. The Account Manager will collaborate closely with the Customer Experience Manager, other Account Managers and internal teams to resolve customer issues in a timely manner and drive customer satisfaction.Essential Duties And ResponsibilitiesPrimary Customer Communication:Serve as the key point of contact for assigned customers, maintaining regular communication and building strong relationships.Product Knowledge:Continue to develop and maintain a deep understanding of OPTIVIQ's software solutions, including Opti Vision TM. Stay current with new product releases, features, and updates to provide accurate information and guidance to customers.Customer Business Process Knowledge:Continuously gain knowledge of the customer's business processes and how they intersect with Opti Vision TM and other OPTIVIQ software solutions. Understand customer-specific workflows and requirements.Ticket Management:Oversee and manage customer tickets, ensuring timely responses and resolutions. Collaborate with support teams to escalate issues when necessary and track progress.Release Testing (for Customers):Coordinate and manage the testing of new releases for customers, ensuring that updates or new features function correctly in customer environments.Enhancement Estimate Process:Upon request from customers, create Enhancement Tickets, Statements of Work, Estimation of Efforts and Documents of Understanding, working closely with the Customer Experience Manager for the generation of quotes and proposals. Liaise with internal departments to track and fulfill customer requests.Customer/Product Issue Resolution:Identify and resolve customer and product-related issues. Serve as a problem-solving resource for customers and coordinate solutions with other departments.Collaboration with Account Managers:Work closely with other Account Managers to share knowledge, insights, and best practices. Collaborate on cross-functional customer projects and initiatives.Timecard Maintenance:Ensure proper timecard management for customer-related activities, ensuring accurate time tracking for billing and project purposes.Knowledge of Tools and Reporting:Develop expertise in the tools and reporting systems used by OPTIVIQ to manage customer accounts, monitor service delivery, and report on customer metrics.Regular Customer Meetings:Organize and participate in regular customer meetings to discuss ongoing projects, updates, and any outstanding issues. Maintain a proactive approach to customer engagement.Manages Multiple Customers:Successfully manage multiple customer accounts simultaneously, ensuring that each customer receives a high level of service and attention.Required Skills & ExperienceProduct Knowledge:Experience in using, configuring, supporting and maintaining Opti Vision TMExperience in the Pulp and Paper industryCustomer Relationship Management:Proven experience managing key accounts in a B2 B environment, preferably within a software or technology company.Business Process Understanding:Ability to understand complex customer business processes and how they relate to the implementation and use of Opti Vision TM.Issue ResolutionStrong problem-solving skills with a focus on identifying root causes and delivering effective solutions.Communication Skills:Excellent verbal and written communication skills, with the ability to convey complex technical concepts in a clear and concise manner.Portuguese and English – Advanced LevelAbility to Travel InternationallyOrganizational Skills:Ability to manage multiple customer accounts, prioritize tasks, and meet deadlines.Technical Aptitude:Experience with CRM systems, service ticketing tools, and reporting systems.Team Collaboration:Ability to work well in cross-functional teams and share knowledge with peers.Desired Skills & ExperienceBachelor's degree in business, technology, or related field, or equivalent work experience.A minimum of 5 years in a customer-facing role with account management experience.Familiarity with SQL or other database querying skills is a plus.Essential FunctionsFor up to 8 hours per day you must be able to fully utilize standard computer equipment, required programs, phone, and office equipment. You must be able to lift and carry a laptop computer.



  • Ituiutaba, Brasil Sleekflow Tempo inteiro

    About Sleek FlowJoin Sleek Flow, a thriving Saa S startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global.Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing...

  • Spanish Customer Specialist

    1 semana atrás


    Ituiutaba, Brasil United Innovation Solutions Llc Tempo inteiro

    Company DescriptionAs United Innovation, we have been developing mobile applications since 2010.We reach millions of people by releasing our applications in App Store and Google Play Store.We have millions of registered users. We support many languages in our applications.We aim to completely finish the user by developing innovative and user -friendly...

  • Spanish Customer Specialist

    2 semanas atrás


    Ituiutaba, Brasil United Innovation Solutions Llc Tempo inteiro

    Company Description As United Innovation, we have been developing mobile applications since 2010.We reach millions of people by releasing our applications in AppStore and Google Play Store.We have millions of registered users.We support many languages in our applications.We aim to completely finish the user by developing innovative and user -friendly...


  • Ituiutaba, Brasil Bebeecustomerservice Tempo inteiro

    Remote Customer Service JobJob Description:We are seeking a skilled customer experience specialist to handle phone, WhatsApp, and email inquiries for our telecom services.The ideal candidate will provide exceptional support to customers, resolve issues efficiently, and maintain accurate customer information.Required Skills and Qualifications:Fluent English...

  • Customer Support Specialist

    1 semana atrás


    Ituiutaba, Brasil Sleekflow Tempo inteiro

    About Sleek FlowJoin Sleek Flow, a thriving Saa S startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to voice—and enhancing...


  • Ituiutaba, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...


  • Ituiutaba, Brasil Bebeespecialist Tempo inteiro

    About Our Remote TeamWe are seeking a skilled Customer Service Specialist to join our global team.As a Customer Service Specialist, you will be responsible for delivering exceptional customer experiences via live chat, email, and WhatsApp.Your primary objective will be to handle customer inquiries, provide support, ensure customer satisfaction, and analyze...


  • Ituiutaba, Brasil Bask Health Tempo inteiro

    About Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses.We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling...


  • Ituiutaba, Brasil Velozient Tempo inteiro

    We are seeking a full-time, remote Salesforce Support Specialist with at least 2 years of experience in Salesforce administration, support, or configuration to work with our U.S. law firm client.As a member of the Litigation Support Team, you will partner with the operations and training teams to optimize how our client uses Salesforce (Litify) for case...


  • Ituiutaba, Brasil Velozient Tempo inteiro

    We are seeking a remote, full-time Technical Support Specialist with experience in Tier 3 software support, who is bilingual in English and either Spanish or Portuguese. You will join the Customer Services team of our U. S. client. You'll investigate, diagnose, and resolve challenging product and integration problems, all while collaborating closely with...