Vp Of Customer Success
1 dia atrás
OverviewVP of Customer Success (Remote - Anywhere) – This leadership role offers the chance to build and scale a high-impact Customer Success organization within a fast-growing digital insurance technology company.
As the inaugural Customer Success leader, you will own enterprise customer retention, growth, and monetization, developing deep, trusted relationships with C-suite executives.
You will drive revenue expansion by optimizing customer programs and creating scalable processes to support sustainable growth.
This role demands a strategic thinker with hands-on experience in consultative enterprise environments, capable of shaping a world-class team from the ground up while delivering immediate business results.ResponsibilitiesOwn net dollar retention and gross written premium growth targets across the enterprise customer baseDrive revenue expansion through program optimization, account management, and upsell initiativesGuide newly launched customer programs to rapid adoption and long-term successAct as the primary strategic advisor to enterprise clients, balancing advocacy with business objectivesMaintain direct relationships with C-suite executives, establishing trust and partnershipDevelop scalable playbooks, processes, and workflows to support Customer Success growthCollaborate with executive leadership to define KPIs and reporting frameworks based on real resultsRequirements10+ years of hands-on customer success, account management, or related experience managing complex enterprise accounts3+ years building and leading Customer Success teams from early stagesProven ability to drive revenue growth and retention both as an individual contributor and a team leaderDemonstrated success scaling Customer Success organizations from inception to mature teamsSkilled in consultative selling and solution-based approachesDeep understanding of SaaS success metrics such as NDR, GRR, and NPSComfortable making tough decisions and managing difficult conversations directly with clientsSelf-starter mindset with a vision for future organizational growth while executing current prioritiesBenefitsUnlimited Paid Time Off to encourage work-life balanceAccess to company-provided mental health resources, including meditation app and wellness hoursWork-from-home stipend to support a productive remote work environmentComprehensive medical, dental, and vision insurance plansEquity participation and 401(k) retirement savings planGenerous parental leave policiesCommitment to diversity and equal opportunity employment practicesJob DetailsSeniority level: ExecutiveEmployment type: Full-timeJob function: Customer ServiceIndustries: Non-profit Organizations and Primary and Secondary Education
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