Technical Support Engineer
Há 19 horas
We are still looking for talent... and we would love for you to join our teamFor over 25 years, UST has worked alongside the world's best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000 employees in 30 countries, we build to create limitless impact, reaching billions of lives in the process.We are looking for an experienced L2 Support Analyst to provide functional production support for enterprise Contract Management Software (CMS/CLM) platforms. This role focuses on incident resolution, configuration support, and close collaboration with business users and technical teams to ensure system stability and efficient contract operations.Key ResponsibilitiesProvide Level 2 production support for Contract Management Software platforms, including incident, problem, and service request management.Analyze and resolve issues related to:Contract templates, clause libraries, and fallback logicWorkflows, approvals, and business rule configurationsMetadata, attributes, and contract type setupsPerform root cause analysis for recurring functional and configuration-related issues.Support minor enhancements and functional configuration changes (non-code).Troubleshoot integration-related issues and coordinate with Level 3 technical teams when required.Manage user access, role assignments, and permission-related issues.Execute approved data corrections, metadata updates, and configuration fixes.Support UAT and regression testing for fixes and minor platform updates.Maintain support documentation, knowledge articles, and operational runbooks.Collaborate closely with L1 support teams, business stakeholders, and L3 technical teams to ensure timely issue resolution.Required Skills & Experience3+ years of experience providing production support for Contract Management Software (CLM/CMS) platforms (e.g., Icertis, Coupa CLM, DocuSign CLM, SAP CLM, or similar).Strong hands-on experience with functional configurations, including:Contract templates and clause librariesWorkflows, rules, and approvalsEnglish (B2- Fluent)Metadata, attributes, and contract typesSolid understanding of contract lifecycle management processes.Experience working with ITSM tools (e.g., ServiceNow).Strong analytical, communication, and stakeholder management skills.Nice to HaveExperience supporting enterprise SaaS applications in complex or regulated environments.Exposure to system integrations with ERP, CRM, or document management platforms.Familiarity with ITIL-based support models or Agile delivery environments.UST is waiting for you
-
Technical Support Engineer
2 semanas atrás
São Paulo, São Paulo, Brasil Park Place Technologies Tempo inteiroTechnical Support Engineer – Level 3At Park Place Technologies, a "customer first" attitude is inherent in every engagement with our customers. The Technical Support Engineer L3 is responsible for proactively responding to technical problems and incidents for customers supported under Park Place Technologies Maintenance and/or Managed Services offerings....
-
Technical Support Engineer
Há 4 dias
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities: Face-to-face engagement (on-site support) with Customer to provide Technical Support In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer. Technical support by phone, email and another remote way. Provide training to internal...
-
Technical support engineer
1 semana atrás
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities:Face-to-face engagement (on-site support) with Customer to provide Technical SupportIn charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.Technical support by phone, email and another remote way.Provide training to internal and...
-
Technical Support Engineer
1 semana atrás
são paulo, Brasil Traefik Labs Tempo inteiroAt Traefik Labs, we don’t just \"close tickets.\" We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes , understands the nuances of Ingress Controllers, API Gateways, and API...
-
Technical Support Engineer
2 semanas atrás
Sao Paulo, , Brazil São Paulo Office Tempo inteiroTechnical Support Engineer – Level 3At Park Place Technologies, a "customer first" attitude is inherent in every engagement with our customers. The Technical Support Engineer L3 is responsible for proactively responding to technical problems and incidents for customers supported under Park Place Technologies Maintenance and/or Managed Services offerings....
-
Technical Support Engineer
Há 3 dias
São Paulo, Brasil Sangfor Technologies Tempo inteiroResponsibilities Face-to-face engagement (on-site support) with customer to provide technical support. In charge of or assist on POC (Proof of Concept), demonstrations, presentations, technical exchanges, tracking and fixing technical issues, and training partners and customers. Provide technical support by phone, email, and other remote channels. Provide...
-
Technical Support Engineer
Há 2 dias
São José da Laje, Brasil Utila Tempo inteiroWe are Utila, an enterprise-grade platform that powers digital asset operations for more than 200 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date. Backed by $50M in funding, Utila is growing fast with a rapidly expanding global customer base.We build mission-critical infrastructure for...
-
Technical Support Engineer
Há 6 dias
São Paulo, Brasil Ebury Tempo inteiroEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we’ve grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment...
-
Technical Support Engineer Level 3
Há 6 dias
São Paulo, Brasil São Paulo Office Tempo inteiroTechnical Support Engineer Level 3 At Park Place Technologies a customer first attitude is inherent in every engagement with our customers. The Technical Support Engineer L3 is responsible for proactively responding to technical problems and incidents for customers supported under Park Place Technologies Maintenance and/or Managed Services offerings. This...
-
Technical Support Engineer
Há 3 dias
São Paulo, Brasil Traefik Labs Tempo inteiroAt Traefik Labs, we don't just \"close tickets.\" We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems.This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API...
