Spare Parts Administrator

Há 9 horas

Sao Paulo, Brasil Sidel Group Tempo integral
Sao Paulo
Spare Parts Administrator
YOUR OPPORTUNITY

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction Manage customer requests for spare parts Prepare and send out customer offers for spare parts or deal with offer requests from webservices Manage customer inquiries on spare parts pricing, availability and order processing Follow-up on selected customer offers for spare parts to maximize sales Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management Manage customer payments terms with financial dpt Coordinate logistics according to specificities of the country and requirements from customer Process customer requests for return of spare parts and other spare parts-related claims Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO Follow up on non-conformity issues and work to provide resolution to customer leverage privileged customer interface position to maximize sales potential participate to customer review on commercial actions (ASM, CCM, PA)

YOUR MISSION

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction
Manage customer requests for spare parts
Prepare and send out customer offers for spare parts or deal with offer requests from webservices
Manage customer inquiries on spare parts pricing, availability and order processing
Follow-up on selected customer offers for spare parts to maximize sales
Place customer orders for spare parts in ERP and send order confirmations or
deal with orders placed through webservices
Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
Manage customer payments terms with financial dpt
Coordinate logistics according to specificities of the country and requirements from customer
Process customer requests for return of spare parts and other spare parts-related claims
Manage customer information in the ERP, participate to reports
promotion & assistance to customers for SSO
Follow up on non-conformity issues and work to provide resolution to customer
leverage privileged customer interface position to maximize sales potential
participate to customer review on commercial actions (ASM, CCM, PA)

YOUR PROFILE

Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
Able to work independently and under pressure
Able to manage priorities and multiple customer requests
Expertise in Excel and ERP Systems, SAP is a plus
Knowledge of order management processes
Excellent communication skills, both written and verbal
English – Intermediate (written and verbal communication)

By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application.