Senior Technical Support Engineer

Há 3 semanas

Brasil BairesDev Remoto Tempo integral

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At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Senior Technical Support Engineer at BairesDev As a Senior Technical Support Engineer, you will serve as a primary technical point of contact, ensuring a seamless experience for our partners and customers. You will act as an escalation point for complex technical challenges, utilizing your expertise to diagnose and resolve high-level integration issues.

What You'll Do
• Oversee technical customer support operations, specifically focusing on complex API-related issues and application code analysis.
• Lead the technical onboarding process for new partners, providing guidance to ensure efficient integration with our ecosystems.
• Analyze system data and integration points to identify root causes of connectivity or performance hurdles.
• Collaborate with engineering and cross-functional teams to align success metrics and improve long-term system reliability.
• Document complex technical resolutions and best practices to facilitate knowledge sharing across the support organization. What We Are Looking For
• 5+ years of experience in Technical Support Engineering or a related customer-facing technical role.
• Proven expertise in REST API troubleshooting and reading application code to identify issues.
• Proficiency in using SQL for data querying and analysis during integration support.
• Hands-on experience with partner onboarding and providing technical support for complex integrations.
• Strong communication skills for interacting with customers and technical teams.
• Advanced proficiency in English. How we do make your work (and your life) easier:
• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Join a global team where your unique talents can truly thrive and make a significant impact Apply now

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Senior Technical Support Engineer

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