Sales Manager

Sales Manager
- Business to Business The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. This role goes beyond day-to-day people management. The Manager will be responsible for driving renewal performance, developing business strategies based on data, managing complex negotiations and escalations, and building strong relationships with internal and external stakeholders.

Requirements:
• 5+ years of proven experience in Sales, Account Management, Renewals, Customer Success, or a related commercial environment.
• 3+ years of experience in a Manager / People Leadership role.
• Strong experience in B2B and/or Enterprise environments.
• Preferred, experience managing a team in a BPO environment.
• Proven experience managing renewals, commercial performance, forecasting, and/or strategic accounts.
• Strong analytical and data-driven mindset, with the ability to translate data into business decisions and action plans.
• Experience handling complex negotiations, client escalations, and high-impact business conversations.
• Excellent Coaching history
• Excellent stakeholder management and executive communication skills.
• Advanced English proficiency, with the ability to confidently communicate with US and European stakeholders.
• A record of developing and retaining great employees
• Strong strategic planning, problem-solving, and decision-making skills.
• Ability to lead through managers and coordinate cross-functional teams toward common business objectives
• English C1

Key Responsibilities
• Lead and develop a team of managers and Renewals professionals, driving performance and accountability.
• Own the renewal cycle and proactively monitor the business through key milestones, identifying risks and opportunities well in advance of renewal dates.
• Analyze pipeline, deal status, performance metrics, and business data to identify gaps and develop strategic action plans.
• Partner closely with BI, Training, Operations, and other cross-functional teams to execute business strategies and deliver results.
• Lead complex client conversations, negotiations, escalations, and business reviews with confidence and professionalism.
• Build and maintain strong relationships with multiple stakeholders across different functions and geographies.
• Lead and participate in QBRs, WBRs, business reviews, and other strategic meetings.
• Ensure consistent execution, follow-up, and accountability across the organization.
• Translate business insights into actionable plans and ensure successful execution through the leadership team.
• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Be an enabler to remove roadblocks and help the team resolve challenges to support sales opportunities
• Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)