UCC Microsoft Teams Voice

Há 7 dias

São Paulo, São Paulo, Brasil HCLTech Remoto Tempo integral
www.hcltech.com Job sumary: You will lead the design, deployment, migration, and support of Microsoft Teams Voice and Unified Communications solutions. You will assess existing environments, define future-state architectures, and drive enterprise collaboration transformation initiatives. You will act as a trusted technical advisor for customers, ensuring scalable, secure, and high-performing Teams Voice and conferencing solutions across global environments. Your role and responsibilities Assess current collaboration and telephony environments and design future-state Microsoft Teams solutions Design and implement Teams Voice architectures, dial plans, call routing, and voice policies Lead PBX-to-Microsoft Teams Voice migration projects Deploy and support Microsoft Teams Phone, Enterprise Voice, PSTN, and Direct Routing solutions Configure and manage Auto Attendants, Call Queues, and Calling Features Develop automation solutions using PowerShell and Microsoft Graph API Troubleshoot Teams client, conferencing, and voice connectivity issues Design and optimize network infrastructure for Teams Voice performance, QoS, and bandwidth utilization Support Microsoft Teams Rooms (MTR) and meeting room technologies Deliver Live Events, webcasting, and large-scale conferencing solutions Collaborate with customers to gather business and technical requirements Participate in solution planning, upgrades, hardware lifecycle management, and platform modernization initiatives 🔧Qualifications & Experience Deep overall IT experience Experience with Microsoft Teams Enterprise Voice Strong expertise in: Microsoft Teams Phone Enterprise Voice Direct Routing PSTN Integration SIP Trunks Teams Calling Plans Teams Rooms (MTR) Skype for Business Enterprise Voice Experience with: AudioCodes, Ribbon/Sonus SBCs Voice gateways and mediation servers PBX migration to Microsoft Teams Microsoft 365, OneDrive, and SharePoint administration PowerShell scripting and automation Microsoft Graph API Active Directory and Certificate Services Strong understanding of: Dial Plans Normalization Rules Voice Policies Call Admission Control Media Bypass Auto Attendants Call Queues QoS and bandwidth optimization Advanced English for conversation Excellent communication and presentation skills Strong problem-solving and analytical mindset Experience working directly with enterprise customers Ability to manage project milestones and drive technical initiatives Comfortable working in a remote, virtual, and global environment Knowledge of ITIL processes, incident management, change management, and Agile frameworks Nice to Have Power BI experience for Teams CQD reporting 8x8 Unified Communications experience Knowledge of eCDN technologies Microsoft Stream and Live Events Video-on-Demand platforms AV and room integration technologies, including: Poly Logitech Neat Crestron Biamp