UCC Microsoft Teams Voice
Há 7 dias
São Paulo, São Paulo, Brasil
HCLTech
Remoto
Tempo integral
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www.hcltech.com
Job sumary:
You will lead the design, deployment, migration, and support of Microsoft Teams Voice and Unified Communications solutions. You will assess existing environments, define future-state architectures, and drive enterprise collaboration transformation initiatives.
You will act as a trusted technical advisor for customers, ensuring scalable, secure, and high-performing Teams Voice and conferencing solutions across global environments.
Your role and responsibilities
Assess current collaboration and telephony environments and design future-state Microsoft Teams solutions
Design and implement Teams Voice architectures, dial plans, call routing, and voice policies
Lead PBX-to-Microsoft Teams Voice migration projects
Deploy and support Microsoft Teams Phone, Enterprise Voice, PSTN, and Direct Routing solutions
Configure and manage Auto Attendants, Call Queues, and Calling Features
Develop automation solutions using PowerShell and Microsoft Graph API
Troubleshoot Teams client, conferencing, and voice connectivity issues
Design and optimize network infrastructure for Teams Voice performance, QoS, and bandwidth utilization
Support Microsoft Teams Rooms (MTR) and meeting room technologies
Deliver Live Events, webcasting, and large-scale conferencing solutions
Collaborate with customers to gather business and technical requirements
Participate in solution planning, upgrades, hardware lifecycle management, and platform modernization initiatives
🔧Qualifications & Experience
Deep overall IT experience
Experience with Microsoft Teams Enterprise Voice
Strong expertise in:
Microsoft Teams Phone
Enterprise Voice
Direct Routing
PSTN Integration
SIP Trunks
Teams Calling Plans
Teams Rooms (MTR)
Skype for Business Enterprise Voice
Experience with:
AudioCodes, Ribbon/Sonus SBCs
Voice gateways and mediation servers
PBX migration to Microsoft Teams
Microsoft 365, OneDrive, and SharePoint administration
PowerShell scripting and automation
Microsoft Graph API
Active Directory and Certificate Services
Strong understanding of:
Dial Plans
Normalization Rules
Voice Policies
Call Admission Control
Media Bypass
Auto Attendants
Call Queues
QoS and bandwidth optimization
Advanced English for conversation
Excellent communication and presentation skills
Strong problem-solving and analytical mindset
Experience working directly with enterprise customers
Ability to manage project milestones and drive technical initiatives
Comfortable working in a remote, virtual, and global environment
Knowledge of ITIL processes, incident management, change management, and Agile frameworks
Nice to Have
Power BI experience for Teams CQD reporting
8x8 Unified Communications experience
Knowledge of eCDN technologies
Microsoft Stream and Live Events
Video-on-Demand platforms
AV and room integration technologies, including:
Poly
Logitech
Neat
Crestron
Biamp