Technical Application Specialist
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- Operational training for clients, validations, and demonstrations of the products and instruments of a pharmaceutical company.
- Provide remote and/or on-site support in resolving issues related to products and instruments.
- Ensure the quality and excellence of post-sales customer support.
- Provide technical support by phone and/or on-site to distributors.
- Monitor compliance with the performance KPIs established by the service department.
- Record and update tasks in the CRM management system (ServiceMax) remotely and/or on-site.
- Identify new sales opportunities in collaboration with the commercial team. Requirements
- Minimum
Education:
Bachelor's degree in Pharmacy, Biochemistry, Biomedical Sciences, Biology, or another healthcare-related field.
-
Experience:
Minimum of 3–5 years of experience in Blood Banks/Hemocenters. Experience in transfusion medicine (blood component processing), immunohematology, and molecular laboratories with NAT (Nucleic Acid Testing) is essential.
- Computer
Skills:
Intermediate Microsoft Office, ERP systems (ServiceMax), AI, and digital tools.
- Languages: Advanced English or intermediate Spanish.
- Other
Requirements:
Must reside in São Paulo and be available for frequent travel. Important characteristics include dynamism, self-management, planning, organization, results orientation, problem-solving skills, resilience, and an investigative mindset. Strong technical knowledge is essential to meet the high expectations of the target audience.
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