Key Account Director

Há 7 dias

São Paulo, SP, Brasil Confidential Careers Tempo integral

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The Director of Key Account owns the company's most strategic client relationships. This leader grows revenue from top accounts, builds a high-performing account team, and acts as the senior commercial voice for key clients inside the company.

About the company
Our client is a fast-growing company with a strong market position in Brazil. The company is entering its next phase of growth and is building a dedicated key account function to deepen partnerships with its largest clients.

Key responsibilities
Account strategy and growth
- Own revenue, retention and growth targets for the company's top accounts.
- Build multi-year account plans covering upsell, cross-sell and new product adoption.
- Identify whitespace in each account and convert it into a qualified pipeline.
- Lead complex, high-value negotiations, renewals and commercial agreements. Client relationships
- Serve as the executive sponsor for key clients, building relationships up to C-level.
- Run quarterly business reviews that tie the company's products to client business outcomes.
- Anticipate client needs in a fast-changing digital market and shape solutions ahead of demand.
- Act as the escalation point for critical client issues and resolve them quickly. Team leadership
- Recruit, coach and lead a team of key account managers.
- Set clear targets, KPIs and an operating rhythm for forecasting and pipeline reviews.
- Build a culture of ownership, client focus and data-driven decisions. Cross-functional collaboration
- Work with product, marketing, operations and customer success to deliver for key clients.
- Bring client feedback and market insight back into the product roadmap.
- Partner with finance on pricing, deal structure and revenue forecasting. Reporting
- Report account performance, forecast accuracy and risks to senior leadership.
- Track KPIs such as revenue growth, net revenue retention, account penetration and client satisfaction. Required qualifications Internet industry experience is mandatory. Candidates without a track record at internet companies will not be considered.
- 10+ years of experience in sales, business development or account management, with at least [5] years in the internet industry (for example: digital platforms, online advertising, e-commerce, marketplaces, SaaS, cloud, fintech or online services).
- 5+ years managing key or strategic accounts, with a proven record of growing large accounts year over year.
- 3+ years leading and developing account management or sales teams.
- Deep understanding of internet business models, digital products and how large clients buy them.
- Demonstrated success closing and renewing complex, high-value deals with senior decision-makers.
- Strong commercial acumen: pricing, deal structuring, forecasting and P&L awareness.
- Excellent communication, presentation and negotiation skills in [English and local language(s)].
- Bachelor's degree in business, marketing, engineering or a related field.

Key Account Director

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Key Account Director

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Vagas similares em São Paulo

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