Technical Support Engineer
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Job type
– Contract Must have tools: Triage, Python, C++, SQL Role Summary: The Technical Remediation Specialist will triage complex alerts, investigate issues, and perform system remediation for Google's Privacy, Safety & Security (PSS) organization. This role involves resolving complex Wipeout alerts, pipeline debugging, clearing operational backlogs, and providing structured root-cause analyses back to core engineering teams to eliminate recurring defects.
Key Responsibilities
& Deliverables
- Triage, investigate, and remediate complex Wipeout system alerts to achieve 80% Service Level Objective (SLO) compliance using standard runbooks, pipeline replays, and AI-assisted workflows.
- Perform deep-dive log parsing, complex data pipeline debugging, and execute pipeline replays/reruns across large internal codebase repositories.
- Systematically identify, tag, and categorize out-of-SLO root causes and recurring defect patterns, delivering actionable findings to core engineering teams for upstream deduplication.
- Author, update, and maintain lightweight Standard Operating Procedures (SOPs) and durable runbooks to establish standard resolution pathways and scale operational velocity.
- Actively manage alert routing, handle escalations, and perform quality audits across internal repositories. Required Skills & Qualifications
- 3+ years in technical incident management, operational triage, pipeline debugging, and log analysis in large-scale distributed systems.
- Proficiency in Python, C++, and SQL for data querying, pipeline debugging, scripting, and code inspection within large-scale repositories.
- Experience leveraging modern AI-assisted developer tools (e.g., LLM coding assistants) to accelerate technical investigations.
- Strong documentation skills for producing clear, actionable runbooks and root-cause analysis reports. Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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