Service Desk It Manager
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Position: Manager Service Desk & IT Service Management
Role Summary
ANH Solutions is seeking a Manager Service Desk & IT Service Management to lead its global IT Service Management function during an exciting business transformation. This position will be responsible for establishing and maturing ITSM governance, leading global Service Desk operations, managing strategic IT service providers, driving ServiceNow optimization, and ensuring high-quality IT services across a global organization.
Key Responsibilities
Lead global Service Desk operations
Establish and improve ITSM processes and governance
Manage strategic vendors and service performance
Drive ServiceNow optimization and automation initiatives
Monitor SLAs, KPIs, and user satisfaction
Partner with global IT and business stakeholders to continuously improve service delivery
Key Requirements
Solid experience in IT Service Management within global organizations
Strong knowledge of ITIL, ServiceNow, and vendor management (SIAM is a plus)
Experience leading Service Desk operations and continuous improvement initiatives
Strong stakeholder management and influencing skills
Fluent English
Experience in multinational and complex IT environments
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