Automation Engineer

About the Role

We are seeking an experiencedAutomation Engineer – Rewstto design, develop, implement, and maintain automation solutions that improve operational efficiency across Managed Service Provider (MSP) environments. The role will have a strong initial focus onRewst, with ownership of the platform, development of automation workflows, customer onboarding, and creation of reusable automation solutions.
You will work directly with MSP customers, technical teams, Service Delivery Managers, and Operations Managers to understand operational challenges and translate them into practical, scalable automation solutions.
About the Client

You will be working with a technology services organisation focused on helping Managed Service Providers improve operational efficiency through automation and modern technology solutions. The organisation combines technical expertise with practical business understanding to develop repeatable automation capabilities that reduce manual effort and improve service delivery.
The team values innovation, knowledge sharing, customer success, and continuous improvement, providing an opportunity to contribute to the development of a growing automation practice.
Ideal Profile

Automation & Rewst

Demonstrated experience developing automation workflows, integrations, or scripts.
Experience withRewst, or strong capability to rapidly become proficient in the platform.
Strong knowledge ofPowerShell, Python, Jinja templating, JSON, and REST APIs.
Experience developing reusable automation workflows and components.
Strong understanding of structured development, testing, release, and version-control practices.

Microsoft & API Integration

Experience working withMicrosoft 365environments.
Familiarity withMicrosoft Azure and Microsoft Graph.
Ability to interpretOpenAPI and Swaggerdocumentation.
Experience troubleshooting authentication, API, and data integration issues.
Experience working with structured data formats such as JSON.

MSP & Service Delivery Experience

Previous experience within anMSP or Technology Services Provider (TSP)is highly desirable.
Service Desk, Infrastructure Engineering, or Systems Engineering experience is advantageous.
Understanding of MSP platforms, including PSA, RMM, documentation, monitoring, and security systems.
Experience onboarding customers onto automation platforms is beneficial.

Broader Automation & Development

Experience withMicrosoft Power Automate and Power Platformis highly desirable.
Familiarity with .NET/C# is advantageous.
Exposure to AI integrations, MCP, or emerging AI automation technologies is beneficial.
Experience using Git or equivalent source-control platforms.

Personal Attributes

Passionate about automation and eliminating unnecessary manual work.
Strong analytical, troubleshooting, and problem-solving capabilities.
Comfortable taking ownership of projects and working autonomously.
Curious and able to learn new platforms and technologies quickly.
Confident communicating directly with customers.
Able to communicate effectively with both technical and non-technical stakeholders.
Commercially aware and able to connect technical solutions with business outcomes.
Highly organised with excellent attention to detail.
Strong documentation and knowledge-sharing skills.
Comfortable managing competing automation initiatives and priorities.

Responsibilities

Rewst Automation Development

Design, develop, test, and maintain automation workflows usingRewst.
Take ownership of the Rewst environment and help establish standards, structure, and governance.
Review and improve existing workflows to enhance reliability, maintainability, and scalability.
Develop reusable workflows, components, templates, and automation modules usingPython, PowerShell, Jinja, and JSON.
Troubleshoot and resolve issues within existing automation workflows.
Maintain clear technical documentation for workflows, integrations, and automation processes.

Rewst Centre of Excellence

Contribute to establishing and developing an internalRewst Centre of Excellence.
Develop standards and best practices for designing, testing, documenting, and deploying Rewst automation.
Review existing automation assets and identify opportunities for consolidation and standardisation.
Build a library of proven automation solutions that can be reused across multiple MSP customers.
Identify new automation opportunities and convert successful solutions into repeatable offerings.
Stay current with new Rewst features, integrations, and platform capabilities.

MSP Customer Onboarding

Lead the technical onboarding of MSP customers onto the Rewst platform.
Understand customer technology stacks, operational processes, and automation objectives.
Configure and i