Credit And Collection Specialist

Key Tasks & Responsibilities
Manage a portfolio of high-value and strategic customer accounts across assigned European, ensuring timely collections in accordance with payment terms.
Manage a portfolio of high-value and strategic customer accounts across assigned European, ensuring timely collections in accordance with payment terms.
Execute collections strategies in compliance with local regulations, ensuring timely payment collection while maintaining positive customer relationships
Actively monitor accounts, identifying potential risks/ changes in payment patterns or issues and elevate to management as appropriate for timely resolution
Assess customer creditworthiness by reviewing financial data, payment history, and credit reports; recommend credit limits and payment terms.
Conduct proactive account reviews and resolve complex collection issues, including disputes, deductions, and billing discrepancies through effective communication.
Collaborate with cross-functional teams (Sales, Customer Service, Billing, etc.) to resolve issues impacting cash flow and customer satisfaction.
Maintaining accurate records of all chasing activity
Regularly communicating with management on potential an irrecoverable receivables or payment disputes
Developing and improving internal processes and controls with regards to credit control in line with best practice
Meeting and/or exceeding quarterly targets for cash collection and reducing reporting of late payments
Prepare and present aging analysis, DSO performance, risk reports, and other key metrics to management.
Lead or contribute to continuous improvement initiatives to enhance processes, systems, and controls.
Support month-end and quarter-end close activities, including cash forecasting and bad debt provision analysis.
Ensure compliance with internal credit policies, SOX controls, and external regulatory requirements.
Review invoice accuracy and initiate customer invoice postings within the Company's ERP system, ensuring completeness and compliance with established processes.
Process and allocate customer payments, including cash, cheque, and credit card transactions, ensuring accurate and timely recording within the ERP system.
Create and maintain new e-procurement setups while coordinating with customers to ensure successful implementation and ongoing support.
Review, validate, and approve credit memo requests submitted by team members, ensuring adherence to company policies and approval guidelines.
Calculate customer-specific commissions for unique commercial arrangements, ensuring accuracy and alignment with contractual agreements.
Key Requirements
Good level of written and spoken English (C1)
Minimum 2–5 years of experience in Credit & Collections, preferably in a multinational or B2B environment.
Strong knowledge of credit assessment methodologies, collection techniques, and accounts receivable processes.
Experience with ERP systems (e.g., D365 – preferred, SAP, Oracle, NetSuite) and proficiency in Microsoft Excel.
Excellent communication, negotiation, and interpersonal skills.
Strong analytical skills and attention to detail.
Ability to work independently and handle complex, high-volume workloads.
Knowledge of international credit risk practices and FX considerations is a plus.
Qualifications
Bachelor's degree in Finance, Accounting, Business Administration, or related field.
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