Regional Account Manager

At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.
Regional Account Manager for Latin America
You'll lead and grow relationships with key corporate clients across the region, acting as a trusted advisor to senior stakeholders.
Working closely with cross-functional teams, you'll drive client success, identify growth opportunities, and help deliver exceptional, highly personalized experiences to affluent, HNW, and UHNW members.
This is an exciting opportunity to make a real impact in a global business while working with some of the world's leading financial services brands.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Regional Client Relationship Management & Senior Stakeholder Engagement
Build, maintain and grow trusted relationships with regional and local client stakeholders, including executive sponsors, commercial leads, operational decision-makers and internal client champions
Act as a credible senior partner to clients, leading conversations around performance, service issues, contract scope, commercial priorities and strategic opportunities
Develop a deep understanding of each client's regional strategy, commercial priorities, customer engagement needs and long-term goals across Latin America
Anticipate client needs and proactively provide recommendations to enhance engagement, retention, and service excellence
Use CRM insight and member behavior data to support hyper-personalized engagement strategies, helping clients improve relevance, usage, loyalty and perceived value
Lead effective monthly and quarterly business review meetings, presenting insights, results and recommendations
Navigate multi-country stakeholder environments, adapting communication and account management approach to local market dynamics, cultural nuances and client expectations
Regional Commercial Ownership & Account Growth
Own and execute regional account plans to protect revenue, improve profitability, strengthen retention and exceed agreed commercial targets
Identify and execute opportunities to expand contract value and profitability through new services, enhanced propositions, pricing reviews, pilot programs, expanded member coverage or engagement strategies
Lead commercial discussions, including renewals, expansions, negotiations, and strategic business proposals, ensuring insight-driven compelling submissions
Influence client decisions by preparing clear business cases showing how Ten's services deliver ROI, customer loyalty and commercial uplift for clients
Partner with Finance and regional leadership to support forecasting, commercial planning, pricing reviews and account-level profitability analysis
Identify opportunities to expand Ten's role with banks, card schemes, private banking partners and premium customer propositions across Latin America
Governance, Executive Reporting & Service Recovery
Lead a disciplined governance rhythm, including monthly performance reviews, quarterly business reviews, executive steering discussions, risk reviews and account development updates
Prepare executive-level reporting that translates service, commercial and member experience performance into clear insights, risks and recommendations
Own client-facing recovery plans where service, SLA, NPS, CSAT or relationship performance is at risk, coordinating internal corrective actions with urgency and accountability
Data‐Driven Insights & Reporting
Analyze service usage, performance metrics, and financial data to identify trends, risks, and opportunities
Produce timely, accurate management information reports with clear commentary that reinforces Ten's value
Identify risks early through data insight and coordinate actions to mitigate commercial or performance issues
Translate CRM data, member segmentation and usage patterns into actionable recommendations that improve personalization, proposition relevance and account performance
Translate complex analysis into concise, actionable insights for both Ten leadership and client partners
Operational Partnership & Issue Resolution
Partner with Service Delivery to ensure client requirements, SLAs, and evolving expectations are fully understood and executed consistently
Address escalated issues, complaints, or service concerns promptly to protect overall client satisfaction
Coordinate marketing programs, campaigns, or client‐specific initiatives to drive member engagement
Thought Leadership & Internal Influence
Represent the voice of the client internally, shaping service enhancements,