Brazil. - Partner Operations
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We are looking for a highly driven and relationship-oriented Partner Operations to oversee and expand our strategic partnerships across multiple verticals related to healthcare sectors.
This role requires a strong communicator who thrives in a collaborative environment, demonstrates high ownership, and can navigate complex relationships with ease
Partner Responsibilities
Own the day-to-day operational management of partner relationships and programs
Support efficient partner onboarding and help ensure a smooth launch experience
Build and maintain onboarding workflows, documentation, training materials, and SOPs
Make sure partners have the tools, information, and support they need to succeed
Cross-functional coordination
Serve as the internal point of coordination across partnerships, sales, marketing, customer success, finance, legal, and operations
Help ensure partner initiatives are executed on time and with strong attention to detail
Coordinate follow-up on partner leads, co-marketing efforts, event opportunities, and strategic projects
Track deliverables, owners, deadlines, and outcomes across partner initiatives
Operational systems and process improvement
Build scalable systems and processes that improve execution and visibility across partnerships
Maintain accurate partner records in CRM and other internal systems
Develop dashboards and tracking for partner performance and pipeline contribution Identify workflow gaps or inefficiencies and proactively improve them
Reporting and performance tracking
Track partner-sourced opportunities, referrals, revenue contribution, campaign performance, and engagement
Prepare recurring reports for leadership on partner activity, results, and opportunities for improvement
Help measure ROI across partnerships, events, referral channels, and co-marking programs
Support forecasting and planning with clear operational reporting
Communication and relationship support
Help manage partner communication in a timely, professional, and organized manner
Draft partner updates, follow-up materials, meeting notes, and internal summaries Support the partnerships team in preparing for meetings, business reviews, events, and launches
Ensure follow-through on commitments made to partners and internal teams
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