Manager - Dealer Development And Quality Management

Manager
- Dealer Development and Quality ManagementPublished on SEPTEMBER 09, **Applications open until OCTOBER 16, Also for PwDWorkplace: São Bernardo do Campo
- SP São Bernardo do Campo
- SPJob type: Full-time employee Full-time employeeWork model: Onsite OnsiteAlso for PwDResponsibilities and assignmentsRole summaryThe Dealer Development and Quality Management Manager leads the strategy, development, governance, and quality management of the Mercedes-Benz Commercial Vehicles Dealer Network in Brazil, ensuring sustainable growth, operational excellence, customer satisfaction, compliance, and long-term business competitiveness.
This role is responsible for driving transformation initiatives, enhancing dealer performance, strengthening network development, and fostering strategic partnerships with internal and external stakeholders.

Key Responsibilities
Define and execute the strategic roadmap for the Commercial Vehicles Dealer Network, ensuring market coverage, competitiveness, dealer profitability and alignment with business objectives.
Lead network expansion studies, market assessments and strategic development initiatives.
Business Transformation & InnovationDrive digitalization, process optimization and business modernization initiatives, supporting dealer readiness for future mobility, connectivity and service trends.
Dealer Performance ManagementMonitor operational, financial and qualitative KPIs across the dealer network, identifying opportunities, implementing improvement plans and supporting data-driven decision-making.
Quality Management & Customer ExcellenceLead the StarClass Program and other quality initiatives, promoting operational excellence, standardized processes and continuous improvement to enhance customer experience.
Oversee dealer nomination, succession, due diligence and contractual processes, ensuring compliance with corporate governance principles, legal requirements and internal policies.
Corporate Identity & Network InfrastructureEnsure adherence to Mercedes-Benz Corporate Identity standards by supporting dealership modernization, expansion, relocation and infrastructure projects.
Stakeholder & Relationship ManagementBuild and strengthen relationships with executive leadership, dealers, industry associations and cross-functional teams to support strategic alignment and business growth.
Lead, develop and inspire the team of employees, fostering engagement, continuous development and a high-performance culture.
Requirements and qualificationsQualification-Bachelor's Degree in Business Administration, Economics, Engineering, Law or related fields.
-MBA or Postgraduate Degree in Business Management, Strategy, Finance or related disciplines is desirable.
Language Skills-Advanced English.
Knowledge and experience-Extensive experience in dealer network management, business development and strategic planning;-Strong experience within the automotive industry and dealer network environments;-Proven track record leading transformation initiatives and multidisciplinary teams;-Solid knowledge of dealer network development, governance and performance management;-Experience with financial analysis, due diligence, dealer agreements and compliance frameworks;-Strong stakeholder management and negotiation skills.
-Demonstrated ability to lead and develop high-performing teams, foster a culture of collaboration and innovation, and deliver meaningful business impact in a fast-paced environment.
Additional informationCompany Bonus;WellHub.
Process stagesStep 1: Registration 1 RegistrationStep 6: Offer 6 OfferStep 8: Hiring 8 Hiring
#J-***-Ljbffr