Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.
We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job SummaryThe Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner.
This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment).
Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.
ResponsibilitiesCreate and maintain safe working environment and culture within the organizationTake care of company propertyDemonstrates high impact culture through innovation, accountability and empowermentMust be able to function in a team environmentUsually works with little to no supervisionWorks independently and has ability to lead/coach/guide/motivateRequirementsSome travel required20%-80% travel depending on division & location (overnight stays, away from home)Driving RequirementsDriver Application for EmploymentMotor Vehicle Report (MVR)Forms:Driver Disclosure and ReleaseEmployee Applicant Drug and Alcohol StatementFMCSA Certificate of AwarenessDriver Certificate of ViolationsDriver Statement of On Duty Hours Road Test o Copy of Driver's LicenseCopy of Medical CertificatePlaceholder For Division Specific RequirementsHigh Impact BehaviorsContinuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
Collaboration and Teamwork: Effective professionals understand the value of collaboration.
They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
Results Driven Performance: High performing professionals focus on delivering results.
They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Education & Experience RequirementsHS diploma or equivalentCapable of obtaining a CDL, class A or B with applicable endorsementsPreferredTechnical military backgroundTech Cert, Degree or industry specific license(s)Experience RequirementsAbility to obtain all required customer clearances (TWIC, DISA, etc.)Ability to obtain DOT Medical cardClean driving recordWork experience preferred3 to 7 years of technical work experienceSkill RequirementsElectrical, mechanical, diesel, fusion experience depending on business unitWork without direct supervision and provides coaching/training to junior-level techniciansTechnically soundExperience with Microsoft Office including smart devicesMust have customer service experienceDemonstrates critical thinking and troubleshooting abilitySynthesizes technical information and communicates it clearlyDerives insight from customer experience to produce outcomes and solve problems often in novel and unexpected waysJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.
Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.
Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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