Customer Service Analyst
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Multi-Color Corporation (MCC Label), a global leader in label solutions.
We are looking for a Customer Service Analyst to join our team.
Main Activities:
- Record, monitor, and resolve customer requests, complaints, and questions
- Act as the interface between customers and internal areas (sales, finance, logistics, production, among others)
- Monitor deadlines and ensure compliance with agreed SLAs
- Identify opportunities for improvement in customer service processes and customer experience
- Keep records updated in the system (CRM or internal tools)
- Support customer retention and loyalty initiatives
- Analyze feedback and suggest continuous improvements in the service provided
- Ensure clear, empathetic, and professional communication with customers
- Additional activities, including Logistics - Foreign Trade
Requirements:
- Completed higher education (Bachelor's degree)
- Bilingual English/Portuguese
- Solid experience in the area, preferably in industrial environments
Benefits:
- Medical plan
- Dental plan
- On-site meals
- Basic food basket
- Parking
- Transportation allowance
- Birthday day off
- TotalPass
Location: MCC Label - Louveira, SP, Brazil
LI-SV1
#APPCAST
For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands.
Our labels elevate emotional connections with consumers and help brands stand out in competitive markets.
Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
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