Director Order Fullfiment

About the Role
Lead the Order Fulfilment function in Brazil, ensuring excellence in order book management, product availability and inventory productivity, with a strong focus on key performance indicators such as COTA, service level and inventory turnover.
The role connects global and regional Supply Chain priorities with the needs of the Brazilian market, collaborating closely with Sales, Marketing, Finance, Product Supply, Customer Service, Inbound, Logistics, Demand Planning, IT and HR, and acting as the primary Supply Chain partner for the commercial organisation.
Reporting to the Senior Director Supply Chain Management, the position defines the long‐term vision of the function, transforms fulfilment processes and builds an operation capable of supporting future business growth.
It also interfaces with local and regional Supply Chain Management leadership, regional and global Order Fulfilment and Product Supply teams, and market commercial and finance leadership.
Key Responsibilities
Define and lead the end-to-end Order Fulfilment strategy, ensuring effective execution from purchasing and product availability planning through order book management, inventory allocation and delivery across all channels.
Ensure product availability and inventory productivity, balancing supply and demand, reducing stock‐outs, excess inventory and obsolescence, and maximising the use of the company's inventory.
Lead the strategic management of the order book, establishing processes, governance and performance indicators that ensure accuracy, visibility, prioritisation and execution discipline.
Monitor and drive the key performance indicators of the function, including availability, COTA, service level, inventory turnover, stock coverage, inventory ageing and order fulfilment performance.
Act as the primary Supply Chain partner for the commercial organisation, connecting Sales, Marketing, Finance, Customer Service, Product Supply, Inbound and other functions involved in business execution.
Ensure alignment between demand, availability and commercial priorities, influencing decisions related to purchasing, allocation, distribution and inventory deployment across channels.
Ensure operational readiness for product launches, campaigns and peak‐demand periods, developing specific fulfilment strategies for major commercial moments, including the **** FIFA World Cup.
Anticipate risks and opportunities related to product availability and inventory, providing scenarios, recommendations and contingency plans to senior leadership.
Influence strategic decisions in a matrix organisation, representing the Order Fulfilment function in local, regional and global forums and ensuring alignment between commercial and operational priorities.
Lead transformation, digitalisation and automation initiatives, simplifying processes, increasing data visibility and evolving the function from a predominantly transactional operation into a strategic business partner.
Strengthen cross-functional governance and accountability, ensuring clear ownership, agile decision‐making and consistent follow‐up of action plans.
Build a scalable and resilient operation, capable of responding to demand fluctuations, supply constraints and changing market conditions without compromising business performance.
Lead and develop the Order Fulfilment team, promoting a culture of high performance, collaboration, business acumen, continuous improvement and data‐driven decision‐making.
Required Experience & Qualifications
Deep expertise in Order Fulfilment, inventory management, order book management and Supply Chain planning.
Strong end-to‐end understanding of the Supply Chain and the impact of fulfilment decisions on commercial and financial results.
Advanced analytical capabilities, with the ability to translate complex data into actionable business recommendations and decisions.
Experience managing performance indicators related to availability, service level, COTA, inventory coverage, turnover, ageing and inventory productivity.
Strong influencing, negotiation and stakeholder management skills within matrix organisations, including the ability to influence without direct authority.
Strategic mindset combined with strong execution, results orientation and problem‐solving capabilities.
Ability to lead transformation, digitalisation, automation and continuous improvement initiatives.
Executive communication skills and the ability to present scenarios, risks and recommendations to senior leadership.
Strong people leadership capabilities, with a focus on talent development, succession planning and building high‐performing teams.
Adaptability and the ability to operate effectively in dynamic, complex and rapidly changing environments.
Bachelor's degree in Business Administration, Engineering, Logistics, Economics or a related field.
A minimum of 10 years