Operations Manager

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
- We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet).
We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
- To make life easier for millions of people every day, since ****, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform.
We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates.
This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
- Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor.
Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
LI-Hybrid
Team Overview:
We are building a new pillar within our mobility ecosystem, connecting innovative transportation modes to make urban mobility simpler and more integrated for millions of Brazilians.
As an Operations Manager, you will own the day-to-day performance and operational excellence of this new business vertical.
You will turn strategy and partnerships into scalable operations, lead city launches, identify opportunities for growth, and ensure that our products deliver a seamless experience to users.
This is a highly cross-functional and hands-on role.
You will work closely with Product, Business Development, Marketing, CX, Data, and technical teams, as well as external strategic partners, combining strong analytical thinking with the ability to solve complex operational problems and get things done.
Role Responsibilities:
- Owning the end-to-end operations and performance of new mobility initiatives, from launch preparation and rollout to ongoing optimization and scale.
- Supporting senior leadership in external negotiations by providing comprehensive market intelligence, strategic planning, and business plans.
Once partnerships are established, you will own the end-to-end operational relationship with external partners, ensuring seamless execution of operational details, financial flows, sales reconciliation, and daily processes.
- Diving deep into data to understand user behavior, segment customers, diagnose operational issues, size opportunities and evaluate the impact of product, pricing, incentive and communication initiatives.
- Designing systematic data models, funnel metrics, and analytical frameworks, leveraging AI tools and automation to accelerate data-driven decisions and performance diagnosis.
- Developing operational strategies and closely aligning budget, resource allocation, and business performance tracking in constant collaboration with Finance, Marketing, and other cross-functional teams.
- Orchestrating city and partner launches by leading cross-functional feature teams across Product, Tech, Marketing, CX, and BD, building detailed operational plans, managing dependencies, unblocking bottlenecks, and ensuring critical milestones and readiness criteria are met.
- Driving growth experiments and designing scalable operational playbooks, from hypothesis definition and testing to continuous process optimization, allowing our new mobility solutions to expand efficiently across new cities, partners, and modes.
Role Qualifications:
- 5+ years of experience in Business Operations, Strategy & Operations, Marketplace Operations, Management Consulting, or another highly analytical and execution-oriented role.
Experience in mobility or building businesses from scratch (0 to 1) is a strong plus.
- Strong analytical and quantitative skills, with hands-on proficiency in SQL (or AI tools for data querying and analysis) and advanced Excel/Google Sheets to independently investigate performance, build dashboards, and drive business decisions.
- Practical experience leveraging AI tools and workflow automation to enhance operational efficiency, streamline processes, and accelerate data analysis.
- A proven track record of owning complex projects end-to-end with a flexible, hands-on mindset, capable of balancing daily operational routines with unscripted tasks in a fast-paced, changing environment.
- Strong project and stakeholder management skills, with the ability to lead cross-functional teams, manage dependencies, and support senior leadership in external partnership operations.