Operations Manager

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world.
It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
Our work culture is intense and isn't for everyone.
But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only.
In-person participation is required throughout the year.
Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment.
Attendance is expected and fully supported.
Team/ Role:
The Coinbase Canada Operations Manager will report to the Coinbase Canada (CBCA) Chief Operating Officer (COO) We oversee all aspects of Coinbase Canada operations - from product and regulatory operations, to service delivery, technology and outsourcing oversight.
The team also drives country-level growth initiatives that align with both the Canadian market priorities and Coinbase's global strategy.
What you'll be doing (ie. job duties):
Operational Oversight & Execution:
Support the COO in the effective oversight and management of operational functions both within CBCA and outsourced to intragroup or third party entities.
This includes implementing operational policies and procedures, overseeing risk management processes, overseeing SLA frameworks, oversight of services, including intra-group and third-party providers, ensuring delivery in line with local regulations and contractual obligations across workstreams.
Supervision Framework:
Support in the establishment, maintenance and ownership of key supervision activities across critical business areas of Coinbase Canada in line with both regulatory and best practice requirements.
Critical business units include CBCA's trading, staking and custody operations.
Operational Resilience:
Overseeing the establishment and maintenance of robust operational resilience frameworks within CBCA, ensuring that critical business functions can continue in the face of disruptions.
This includes identifying and assessing potential risks, developing contingency plans, and implementing measures to mitigate operational vulnerabilities.
Coordinating responses to operational incidents and facilitating communication with relevant stakeholders, regulators, and third-party service providers to uphold operational continuity.
Stakeholder Management & Cross-Functional Delivery:
Build strong relationships with internal and external stakeholders, including banks and regulators, to effectively communicate operational and risk strategies.
Project manage critical operations and risk-related projects with cross-functional teams including legal, compliance, security, finance, product, customer service, and more.
Support across 1 Lod Operations key areas, including planned launch assessments and approvals, staffing and organization, and audits.
What we look for in you (ie. job requirements):
- 5+ years experience in Canadian financial services / management or strategy consulting / operations strategy
- Experience within a CIRO regulated investment dealer with focus of trade supervision across crypto, equities or derivatives.
- High attention to detail: ability to produce content that could be shared externally with light review
- The ability to support with developing new processes and improving existing processes to create efficiencies
- Ability to work collaboratively with a broad range of business functions, with an emphasis on senior management
- Excellent communication and presentation skills
- Ability to thrive in a fast-paced remote environment
Nice to haves:
- Canadian Securities Institute (CSI) - Canadian Securities Course (CSC)
- Canadian Securities Institute (CSI) - Investment Dealer Supervisors Course (IDSC)
Position ID: P*
Pay Transparency Notice: The target annual base salary for this position can range as detailed below.
Total compensation mayalso include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):$204,500—$204,500 CAD
Commitment to Equal Opportunity:
Coinbase is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
Coinbase will also consider for employment qualified applicants with criminal histories in a manner co