Azure Virtual Desktop

Description
We are hiring an
IT Support Analyst
to support a Microsoft-based enterprise environment with a strong focus on
Azure Virtual Desktop (AVD)
. This role supports a range of responsibilities typically associated with
L1–L3 service desk environments
, with actual scope aligned to individual experience and team needs. This is a hands-on role supporting end users who work primarily through AVD, following defined processes and runbooks.
Experience supporting AVD environments is required; exposure to Nerdio is a plus.
What You'll Do
Provide
L1, L2, L3 support (depending on skillset)
for users accessing systems via
Azure Virtual Desktop (AVD)
Troubleshoot
login issues, session disconnects, performance problems, and application access
Support
local laptops
used primarily for AVD connectivity
Support
AVD environments
, including:
Session hosts and host pools
Golden image updates (following runbooks)
Software distribution to AVD hosts
Support user access and devices via:
Active Directory (AD)
Microsoft Entra ID (Azure AD)
Intune
Provide operational support for:
PrinterLogic
Mimecast
Zscaler
Perform
daily checks
, follow
change processes
, and
escalate issues
when required
Role Level & Growth Path
This role may be filled at different levels depending on experience. Some team members will focus on
ticket resolution
, while others may take on
deeper troubleshooting, escalation support, or coordination responsibilities
. Role level and scope will be discussed during the interview process.
Requirements
Experience in
Service Desk, IT Support, or Endpoint Support
Hands-on experience supporting Azure Virtual Desktop (AVD)
or Windows 365
Experience with Nerdio is a plus, but not required
Strong
Windows *
troubleshooting skills
Familiarity with
Active Directory
and user account management
Comfortable working in
structured, process-driven environments
Strong
written and spoken English
(B2 or above)
Benefits
Competitive pay
Fully remote
Clear scope and expectations
Hands-on experience with
AVD and enterprise tools
Opportunity to
grow into senior or lead support roles