Staffing Lead, Workforce Staffing

DescriptionThe Workforce Staffing (WFS) team is seeking a Staffing Lead to serve as the primary candidate-facing member of our field operations in Brasil.
This role combines execution and decision-making in a high-volume hiring environment where Customer Obsession drives everything we do.
You will manage Associate labor delivery through direct sourcing channels, vendor suppliers, and community engagement initiatives.
The Staffing Lead owns tactical development of engagement plans, supports labor demand planning for multiple sites across the node, and ensures flawless candidate activities.
You are an analytical thinker with a passion for process improvement, candidate experience, and seamless onboarding, joining a team that thrives in an innovative, fast-paced environment.Key job responsibilitiesPre-plan, execute, and audit Pre-Hire Appointments (PHA) based on labor projections to meet labor order demands and fill on time.
Complete post-audit of events and communicate metrics to leadershipPartner with business operations and finance regional leaders to align labor strategy and mitigate fulfillment risk through weekly Labor Assumption and Labor Planning meetingsManage labor suppliers, associated KPIs, standard work delivery, and forecastingEnsure 100% compliance for work authorization documentation (CLT requirements, CPF validation, and applicable labor documentation per Brazilian legislation)Guide applicants through the hiring process in accordance with Amazon's policies, including admissional medical exam (ASO) coordinationMonitor labor market health and provide advanced insights into changes affecting the businessExecute PHA activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, document collection, and contingency validationComplete post-event audits and communicate metrics to site and staffing leadershipUtilize Applicant Tracking System to move candidates through the process and update arrival status for PHA and Day 1Resolve candidate escalation issues by identifying concerns, offering reschedules, or assisting with technology issuesEnsure all documents are upload into the digital file management systemTravel as needed to conduct events within your designated Node or geographical area.
Transport PHA supplies and materials eventsWork a flexible schedule to support business demandsA day in the lifeYour day starts reviewing labor projections and PHA schedules to ensure upcoming events are fully prepared.
You may conduct a morning PHA, greeting candidates, validating documents, coordinating PHA, and guiding new hires through badge photos and system onboarding.
In the afternoon, you join a Labor Planning call with operations leaders, review vendor KPIs, and audit metrics from the previous event.
No two days are the same, as you flex between sites, resolve escalations, and drive community engagement to keep talent pipelines healthy.About the teamWorkforce Staffing (WFS) Brasil is part of Amazon's Americas Business Management & Execution (ABME) operations, responsible for high-volume hourly hiring across different business lines.
We are a growing team that thrives in a fast-paced, startup-like environment within a global company.
Our mission is to deliver the right talent, at the right time, with an exceptional candidate experience.
We value data-driven decision making, operational excellence, and collaboration across PxT, Operations, and Finance to meet Brasil's expanding network demands.Basic QualificationsExperience with HR processes and systemsSpeak, write, and read fluently in EnglishExperience managing high volume as well as niche hiringExperience in human resources managementPreferred QualificationsExperience with process improvement and stakeholder managementExperience managing confidential and sensitive employee information and adherence to strict confidentiality standardsExperience working with changing priorities and schedulesLocal travel up to 30% requiredOur inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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