Medical Clinic Scheduler

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the
Benefits of Working at HHS webpage
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Functional Title:
Medical Clinic Scheduler
Job Title:
Administrative Asst III
Agency:
Health & Human Services Comm
Department:
Physician Svs
Posting Number:
*
Closing Date:
09/16/2026
Posting Audience:
Internal and External
Occupational Category:
Office and Administrative Support
Salary Range:
$2,**
- $4,**
Pay Frequency:
Monthly
Salary Group:
TEXAS-A-13
Shift:
Day
Additional Shift:
Days (First)
Telework:
Not Eligible for Telework
Travel:
Up to 5%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Nonexempt
Facility Location:
Rio Grande State Supported Living Center
Job Location City:
HARLINGEN
Job Location Address:
** S RANGERVILLE RD
Other Locations:
None
MOS Codes:
,,,,,,**,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
YN,YNS
Brief Job Description:
Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.
The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state.
Learn About Our State Supported Living Centers
If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you
The Medical Scheduler coordinates and schedules all outside medical appointments or treatments for the facility. Maintains or creates various tracking systems to track consents, surgery approvals, appointment requests, records requests, records receipt, follow-up visits, and scheduled appointments. Coordinates with Medical Staff providers to ensure all appropriate orders are entered in the electronic medical record including special instruction for appointments and notifies patient's unit/home of the special instructions before the appointment. Communicates appointment information with various departments within the facility to ensure staffing and transportation needs in accordance with facility policy and procedure. Assembles all information included in scheduling packets and trip packets. Processes return packets from outside providers and follows up as needed to complete. Processes and tracks information for surgery approvals prior to procedure including obtaining price of procedure from surgeon and surgical facility, if needed. Compiles and maintains a current provider list of providers accepting patients including all pertinent information needed to request an appointment, obtain medical records and consents from the provider office, and documentation of provider's contracting status with the facility. Maintains a list of the location of new providers willing to treat facility patients. Trains and monitors the support staff designated as back-up to the scheduler including the development of training materials and reports any issues to the staff's supervisor. Fields all inquiries about appointments, consults, trip validity, consents, or any other requested information from various departments within the facility in a courteous and timely manner and maintains good rapport and working relationships with all areas of the facility. Acts as support and cross-trains for other duties as need or directed by the scheduler's supervisor. Works under limited supervision with moderate latitude for the use of independent judgment in completion of duties.
Essential Job Functions (EJFs):
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift or overtime in accordance with agency leave policy and performs other duties as assigned.
Coordinates and schedules all appointments with outside medical offices and hospitals. Compiles the initial scheduling request packets with appropriate medical data, patient demographics, insurance or billing information, consents to treat, and orders. Reviews all return paperwork for follow-up visits or further testing / specialist care tracking to verify that all follow-ups and testing are scheduled in