Product Manager

Hybrid position (2 days per week) based in São Paulo.
Please note: resumes must be submitted in English.
Applications submitted with resumes in other languages will not be considered.
WHO WE ARE & WHAT MAKE'S US A GREAT PLACE TO WORKNPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company.
NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences.
Based on rock-solid sampling, research, and analyticmethodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see whereyou'restrong, where you lag, and how customers feel about doing business with you and your competitors, in their own words.
The result: prioritize the customer interactions that matter most.
NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in **, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world.
NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a companyconsistently recognizedas one of the world's best places to work.
We believe that diversity,inclusion,and collaborationarekey to building extraordinary teams.
We hire people with exceptional talents,abilities,and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.

WHAT YOU'LL DO
NPS Prism is seeking a Product Manager who will own the definition and delivery of analytics
- and primary-research–based products, including AI-enabled capabilities, that directly drive NPS Prism's growth over the next fiveyears.
.
This role is ideal for a hands-on product leader who thrives as an individual contributor, brings a strong customer-first mindset, and can work effectively across cross-functional teams across geographies to take products from idea to launch.

Key Responsibilities
Own end-to-end product development across the full lifecycle: ideation, discovery, scoping, prioritization, build, launch, and post-launch iterationLead new product development efforts to create new analytics and primary research products, including AI-enabled capabilities, aligned to long-term NPS Prism growthOwn product strategy and roadmap decisions for your product area, balancing customer value, technical feasibility, and business impact.
Apply a customer point of view, working backwards from customer needs, pain points, and use cases to define product requirementsIdentify, size, and prioritize product opportunities, making explicit tradeoffs and recommendations backed by customer insight and dataAs the product owner, collaborate closelywith engineering, data science, commercial, and operations teams to deliver high-quality productsActively unblock challenges across teams, balancing speed, quality, and scopeDefine and own success metrics (e.g., adoption, engagement, retention, revenue impact), anduse them to guide prioritization and iteration.
Stay current on trends in analytics, AI, research methodologies, and market needs to inform product strategyThis role is designed for a Product Manager who wants meaningful ownership, exposure to complex customer problems, and the opportunity to grow into a senior product leader over time.
ABOUT YOURequired5+ years of experience in product management, product development, or a closely related roleProfessional-level proficiency in written and spoken English is required for this roleDemonstrated experience delivering products across the full development spectrum, from concept to launchStrong customer-centric mindset with experience working backwards from user needsExperience building or managing analytics-driven, research-based, and/or AI-enabled data products, including working with engineering, data science, commercial and/or operations team membersProven ability tooperateas a hands-on individual contributor with ownership mindset, influencing cross-functional teams without formal authorityStrong data analysis skills (e.g.
SQL, Alteryx, Excel, etc.)Strong problem-solving skills and comfortoperatingin ambiguous environmentsExcellent verbal and written communication skills, including the ability to work across geographies and cultures and communicate technical topics to non-technical audiencesPreferredExperience with B2B SaaS, data platforms, analytics products, or research-based offeringsExperience with primary research and/or surveymethodologyFamiliarity with AI/ML concepts (LLMs, prompt engineering, RAG applications, etc.) and their application in customer insights or analytics productsExperience in top tier strategyconsultingExperience managing junior team members
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