Customer Service Specialist

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions.
They reflect the communities we live in and the world where we do business.
Their diversity is our strength.
We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future.
Our purpose is simple
- to deliver a sustainable future for the world through science and collaboration.
If you're looking for a challenge and meaningful role, you're in the right place.
Dow has an exciting opportunity for a Customer Service Specialist located in São Paulo (BRA).
Acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow.
Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.
ResponsibilitiesExecutes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
Maintains a thorough knowledge of the businesses' products, businesses, applications, and service offerings.
Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
Maintains service levels according to business prioritization.
Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
Supports commercial strategies with Dow customers across multiple businesses.
ExperienceBachelor's degree is required.3 years of relevant customer service experience.
Advanced English skills.
Advanced Spanish skills.
SkillsResiliency: Must have resilience to handle day-to-day activities in a high-pressure environment and understand their responsibility in the position.
Flexibility to adapt to changes.
Teamwork: This person will be in a collaborative environment and needs to have healthy competitiveness.
Proactive Approach: Important for the position to deal with clients who have an impact on the company.
Must be able to navigate the process end-to-end and ensure the client is served.
Client Facing: Must have communication skills and negotiation skills.
SAP Knowledge: Previous knowledge of SAP, as it is the fundamental tool for the work to be performed.
Benefits – What Dow offers youWe invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.
You bring your background, talent, and perspective to work every day.
Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.
S. only).
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On-site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Additionally,