3P Carriers Manager Ii, Commercial Carriers

Commercial Carriers Manager in Brazil plays a crucial role in exceeding customer expectations during transportation.
This multi-faceted position requires balancing tactical activities with strategic planning for transportation execution with 3P carriers.
The role manages operations impacting quality (DEA
- Delivery Estimate Accuracy), speed (C2P
- Click to Promise), cost (CPP
- Cost Per Package), and losses (DNR
- Delivery Not Received and Returns).
This includes managing relationships with 3rd party transportation providers, driving tactical actions to balance Service Level Agreements with Operational Costs, and overseeing all aspects of 3P carrier operations, including capacity planning, continuous improvement, coverage expansion, peak readiness, and delivery speed definition.
Key job responsibilitiesBuild and maintain strong working relationships with 3P carriers and internal stakeholdersLead the end-to-end launch and ramp-up plan for new carriers in the operation, including due diligence, systems integration, pilot execution, volume ramp, and steady-state transitionDefine and monitor ramp-up milestones, SLAs, and go/no-go criteria for new carrier launchesAnalyze network losses and implement improvement plansCoordinate package return processes for Fulfillment Centers and SellersTrack and report on key performance metricsIdentify and implement network efficiency improvementsCreate and maintain performance dashboards using SQL and other analytical toolsDevelop regular reporting cycles to track carrier performance and network healthDocument and standardize processes for better team alignmentIdentify trends and opportunities for optimization through data analysisWork closely with Carrier Managers to implement improvement initiativesPartner with Network Losses and S&OP teams to align on objectivesContribute to process innovation to enhance operational efficiencyBasic QualificationsKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvementsBachelor's degreeExperience in project and program managementExperience in defining and implementing process improvement initiatives using data and metricsExperience working cross functionally with tech and non-tech teamsSpeak, write, and read fluently in English at C1 level or abovePreferred QualificationsExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience communicating results to senior leadershipOur inclusive culture empowers Amazonians to deliver the best results for our customers.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Veterans, military spouses, and people with disabilities are encouraged to apply.
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