Account Manager
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We're Convert Sail, an e-commerce conversion optimization agency. We work with Shopify brands spending $100K-$1M+/month on ads, and we move fast. Really fast.
We're looking for an Account Manager to own client relationships and project delivery. You'll manage 8-10 client accounts, coordinate landing page and funnel builds with our design and dev team, and be the main point of contact when clients need something.
This isn't a 9-5 role where you clock out and forget about work. When a client has a launch on Saturday, you're online. When a project is behind, you stay late to fix it. We ship fast, we work weekends when it matters, and most people flame out in the first 90 days because they can't handle the pace.
If that scares you, this isn't the role for you.
If that excites you, keep reading.
What you'll do:
- Own 8-10 client relationships and make sure they're happy, on track, and renewing long-term
- Manage day-to-day client communication and set clear expectations
- Coordinate landing page and funnel projects with our design and dev team—keep timelines tight and make sure nothing slips
- Proactively identify and solve client issues before they become fires
- Track project progress in ClickUp and ensure deadlines are met
- Help clients see ROI from our work so they stick around for 6-12+ months, not 2-3
- Be available during USA business hours and occasionally on weekends when client launches require it
What we're looking for:
- 2+ years of experience managing client accounts in a fast-paced agency, SaaS company, or startup
- Fluent English speaker with strong written and verbal communication skills
- You've worked in high-pressure environments before and didn't crack under the weight
- You're organized, proactive, and don't need someone checking in on you every 2 hours
- You don't let things fall through the cracks—you follow up, you track details, you close loops
- Experience with project management tools like ClickUp, Asana, or similar
- Comfortable working remotely, but you don't treat \"remote\" like \"invisible\"
- Bonus: Experience with e-commerce, Shopify, or conversion optimization (not required, but helpful)
What we offer:
- Compensation: $12/hour ($2,000+/month full-time) + performance bonuses (depending on experience)
- Fully remote—work from anywhere as long as you're available US hours
- Work with real scaling brands, not broke startups or tire-kickers
- Small team, so you'll have real impact and visibility
- You'll learn more in 6 months here than 2 years at a slow-moving corporate job
- Opportunity to grow into a senior role as the agency scales
How to apply:
Don't send a resume first.
Record a 4-minute Loom video (free tool, Google it if you don't know it) and tell us:
- Why you want this job
- Why we should hire you
- A time you had to manage a difficult client situation and how you handled it
Then email the Loom link to:
Subject line must include the word BUILDER. If it doesn't, we'll assume you can't follow instructions and we won't read your application.
If you can't handle recording a 4-minute video, you definitely can't handle this role.
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