Technical Customer Success Manager – IAM

Technical Customer Success Manager – IAM

Location: Remote, Brazil

Contract: Daily-Rate – Long term

Working Hours: U.S. Eastern Time (EST/EDT)

Compensation: R$20,000–R$23,000 per month (approximately US$46,000–US$56,000 annually)

The Role

We are seeking a Technical Customer Success Manager with strong Identity and Access Management (IAM) experience to manage a portfolio of enterprise and mid-market customers.

This is a hands-on, individual contributor role focused on customer adoption, retention, renewals, expansion and value. Candidates must be based in Brazil, available during U.S. Eastern Time business hours and have fluent professional English.

Key Responsibilities

• Manage a portfolio of enterprise and mid-market IAM customers.
• Drive adoption, retention, renewals and expansion.
• Develop success plans linked to measurable business and technical outcomes.
• Lead customer meetings and Executive Business Reviews.
• Build relationships with technical and executive stakeholders.
• Monitor customer health and proactively manage risks and escalations.
• Identify expansion opportunities and communicate the business value of IAM solutions.
• Coordinate with Support, Engineering, Product, Sales and Professional Services.
• Take ownership of actions, deadlines and customer follow-up through to completion.
• IAM Experience

Strong experience in Identity Lifecycle Management and Joiner, Mover, Leaver processes is essential. Candidates should understand:

• Identity Governance and Administration.#Provisioning and deprovisioning.
• Roles, entitlements and Role-Based Access Control.
• Access requests, approvals and certification campaigns.
• HR, directory and enterprise application integrations.
• SSO, MFA, password management and identity verification.
• Security, governance, compliance and audit requirements.
• Experience with platforms such as SailPoint, Saviynt, CyberArk or similar enterprise IAM/IGA technologies is required.
• You will not be expected to act as an implementation engineer, but you must understand customer IAM environments, ask informed technical questions and lead initial technical discussions.

AI Experience

• Candidates must be comfortable using AI in their daily work. Experience with AI agents and automated workflows is highly desirable
• You should be able to demonstrate how you use AI for customer research, meeting preparation, customer health analysis, follow-up actions, success planning and workflow automation.

Essential Requirements

• Four or more years of experience in Customer Success, Technical Account Management, IAM consulting or a similar customer-facing technology role.
• Direct professional experience in IAM or IGA.
• Strong Identity Lifecycle Management and JML knowledge.
• Experience with SailPoint, Saviynt, CyberArk or comparable platforms.
• Experience managing enterprise customer relationships.
• Excellent organisation, ownership and follow-up skills.
• Fluent professional English, both written and verbal.
• Ability to manage multiple customers and competing priorities independently.
• Availability during U.S. Eastern Time business hours.